Guest Services Agent

Hutton Brickyards Riverfront Hotel + Venue; City of Kingston (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Paid holidays

401k Plan

Hotel Discounts

Shoe subsidy

Job summary

Hutton Brickyards Riverfront Hotel + Venue is seeking a Guest Service Agent to warmly welcome guests and resolve inquiries at the front desk. You’ll play a key role in ensuring a smooth arrival and departure experience.

Join a fast-paced team at a Hudson River Valley resort offering curated guest experiences, weddings, and events. This role emphasizes professionalism, multitasking, and a can-do attitude in a beautiful, nature-filled setting.

Qualifications

• Strong guest-focused service mindset.
• Excellent communication and multitasking ability.
• Ability to stay composed in busy environments.

Responsibilities

• Greet and thank guests in a friendly manner.
• Check guests in and out and assist with room assignments.

Skills

Customer service

Time management

Teamwork

Flexible hours

Job description

Compensation: Starting at $20.00 per hour, Full-Time

Hutton Brickyards Riverfront Hotel + Venue

Join our fast-paced team! Welcome to Hutton Brickyards, a 100-acre Hudson River Valley resort made for getaways, weddings, and events. We are passionate about delivering curated experiences and events to our guests, providing genuine relaxation and deep connections to nature. You’ll be working alongside a fast-paced team of diverse and dedicated individuals who are passionate about the guest experience.

Guest Service Agent

Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay. The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift. They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A “can-do “attitude is a must for front desk agent.

Responsibilities

• Greeting & Thanking guests in a sincere and friendly manner
• Checking in and checking out guests.
• Assigning rooms & taking care of administrative duties
• Answering phone calls and transmitting phone messages
• Posting charges to appropriate accounts
• Performing duties on a daily checklist
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

Job Requirements

If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you:

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Ability to follow instructions.

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

• On Demand Pay - Why wait for pay day – get your pay when you need it24/7.
• Pet Insurance - We cover the whole family, and all associates are eligible for discounted pet insurance.
• 401k Plan - Nobody wants to work forever, start planning for your future now.
• Hotel Discounts - It’s one of the biggest industry perks.
• Shoes for Crew s - All associates are eligible for a shoe subsidy through Shoes for Crews.

Hutton Brickyards is managed by Waterford Hotel Group.

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.

Come for a JOB, stay for a CAREER.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V