Guest Services Administrator Senior

PNC; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) match

Wellness program

Job summary

PNC invites a Guest Services Administrator Senior to join the Realty Services team based in Pittsburgh, PA. You will manage conference room reservations, coordinate room setups, and provide onsite support to ensure seamless meetings and events for guests and clients.

The role emphasizes customer service, organization, and problem-solving in a fast-paced environment, collaborating with catering teams and vendors to deliver professional experiences.

Qualifications

• Experience in hospitality or guest services.
• Experience with conference center operations.
• Strong customer service and communication skills.
• Ability to manage multiple requests and priorities.
• Experience with reservations/meeting coordination.

Responsibilities

• Support day-to-day conference center operations.
• Manage conference room reservations and space assignments.
• Coordinate room setups and basic AV needs.
• Provide onsite guest support and respond to inquiries.

Skills

Customer Service

Communication

Organization

Multitasking

Event Coordination

Facilities Support

Education

Bachelor's degree

Tools

Reservation Systems

Meeting Coordination

Audio-Visual (AV) Basics

Job description

Position Overview

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Guest Services Administrator Senior within PNC's Realty Services organization, you will be based in Pittsburgh, PA As a Guest Services Administrator Senior, you will play a key role in supporting the day-to-day operations of PNC's full-service Conference Centers. Based in Pittsburgh, PA, this front-facing position serves as a primary point of contact for conference center guests and helps ensure a seamless meeting and event experience. In this role, you will manage conference room reservations, review meeting requirements, and assign appropriate meeting spaces based on capacity, technology needs, room setup, and location preferences. You'll provide onsite support for conference center operations, respond to guest inquiries, coordinate room setups, maintain supplies and amenities, and assist with basic audio-visual and technology needs. The position also partners closely with catering teams and external vendors to ensure meetings and events are executed smoothly and professionally. This is a highly collaborative role requiring strong customer service, organizational, and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced environment.

Schedule

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Ideal Background

Hospitality, guest services, conference center operations, event coordination, or facilities support experience.

Strong customer service and communication skills.

Ability to manage multiple requests and priorities simultaneously.

Experience working with reservation systems, meeting coordination, or event logistics.

Comfortable providing hands-on support in a client-facing environment.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Job Description Provides support and assistance for implementation and coordination of planning efforts for line of business initiatives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners. Identifies more complex problems and provides advice and resolution in support of line of business initiatives. Partners with other departments or other functional areas in support of line of business initiatives. Participates in data collection, research and reporting activities for assigned line of business initiatives. Under guidance from management, delivers best practices and learning plans that meet business objectives.

Employee Expectations

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Business Development
• Business Intelligence (BI)
• Competitive Advantages
• Competitive Strategies
• Data Integration
• Data Mining
• Strategic Planning Competencies Accuracy and Attention to Detail
• Analytical Thinking
• Data Gathering and Analysis
• Effective Communications
• Planning: Tactical, Strategic, Problem Solving, Strategic Thinking

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program.

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Language Assessments No Required or Preferred Language Assessments.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

• medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives

In addition, PNC generally provides the following paid time off, depending on your eligibility:

• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• and years of service

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

About PNC

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders.

We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments.

Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work.

Being a great place to work means we are making a lasting difference for everyone we serve.

Check out the top reasons to join PNC.

PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more.

The benefits and programs highlighted below are just a sampling of what PNC offers its employees.

To learn more, visit our Total Rewards page.