Guest Service Team Member

Mighty Taco; Buffalo (NY); On-site; USD 20,664 - 24,796; Part time

Job summary

Mighty Taco in Buffalo, NY is looking for Team Members to provide exceptional customer service and prepare high-quality food in a clean, safe environment. Responsibilities include taking and processing orders, food preparation, and maintaining cleanliness in dining and outdoor areas. Candidates should have strong communication skills, a positive attitude, and must be legally authorized to work in the U.S. Training will be provided for all new team members.

Qualifications

• Must be legally authorized to work in the U.S. (E-Verify).
• Minimum age: 16 (18+ for night closers).
• Willingness to learn (training provided).

Responsibilities

• Provide friendly, professional service to customers.
• Accurately take and process orders.
• Prepare food according to company standards.
• Complete assigned cleaning tasks.
• Maintain outdoor areas.

Skills

Strong communication skills

Customer service skills

Ability to multitask

Problem-solving skills

Positive attitude

Job description

Founded in 1973, Mighty Taco operates 19 locations across Western New York, serving fast, fresh “Buf-Mex” food with a loyal following known as “Mighty Nation.”

Team Members are responsible for delivering exceptional customer service, high-quality food, and a clean, safe environment that sets Mighty Taco apart from other quick-service restaurants.

Key Responsibilities

Customer Service

• Provide friendly, professional service to customers and team members
• Accurately take and process orders (front counter or drive-thru, including headset use)
• Follow cashier procedures, including suggestive selling and order confirmation
• Handle cash accurately and provide correct change
• Maintain speed of service (target: 2 minutes or less)
• Ensure order accuracy and resolve minor customer concerns
• Follow company dress code

Food Quality

• Prepare food according to company standards and sanitation guidelines
• Learn the menu and pass the menu test within the first 15 hours
• Operate kitchen equipment (ovens, slicers, KDS) safely and correctly
• Follow portioning and cooking standards to ensure consistency and presentation
• Maintain all health, safety, and sanitation requirements

Cleanliness

• Complete assigned cleaning tasks inside (floors, dishes, bathrooms, trash, etc.)
• Maintain outdoor areas (parking lot, patio, trash areas, walkways, including seasonal upkeep)

Equal Opportunity Employer

Mighty Taco provides equal employment opportunities to all individuals, regardless of race, color, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic.

Must be legally authorized to work in the U.S. (E-Verify) * Minimum age: 16 (18+ for night closers) * Strong communication and customer service skills * Ability to multitask and solve problems in a fast-paced environment * Positive attitude and willingness to learn (training provided)