Guest Service Supervisor - Seasonal Flex

Global Partners LP; Holyoke (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Tuition reimbursement

Job summary

Global Partners LP in Holyoke, MA is seeking a Guest Service Supervisor who will supervise staff, coach performance, greet guests, and ensure accurate cash handling at the point of sale.

You will uphold safety and store procedures, maintain cleanliness, and support 24/7 guest service programs. The role requires flexibility for day/evening shifts and a commitment to customer satisfaction within a Fortune 500 company with a long community presence.

Qualifications

• Minimum high school diploma or equivalent required.
• Experience supervising staff and coaching employees.
• Strong guest service mindset with excellent communication.
• Ability to handle cash and maintain POS accuracy.
• Familiarity with safety, security, and store policies.

Responsibilities

• Supervise employees to ensure adherence to management directives.
• Provide coaching and feedback to improve performance.
• Greet guests and ensure a welcoming shopping experience.
• Ensure compliance with safety, security, quality and store policies.
• Operate POS and manage cash procedures.
• Maintain store cleanliness and stock levels.
• Address guest inquiries and resolve complaints.
• Coordinate with vendors as needed.

Skills

Staff supervision

Coaching

Guest service

Cash handling

Safety compliance

Customer inquiries

Education

High School Diploma or equivalent

Tools

POS system

Job description

Job Summary

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management.

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.

TheGlobal Spiritis how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Job Description

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Additional Job Description

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.,).
• Must have reliable transportation.
• High School Diploma High school diploma or equivalent

Pay Range

$17.66 - $20.87

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

• Coins!We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.

• Health & Wellness- Medical, Dental, Visions and Life Insurance. Along with additional wellness support.

• The Road Ahead– We offer 401k and a match component!

• Professional Development- We provide tuition reimbursement; this benefit is offered after 6 months of service.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

*Disclaimer: At Global Partners, we don’t use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it’s illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.