Guest Service Supervisor

Global Montello Group Corp; Town of Fort Edward (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Global Partners LP in Fort Edward, NY is seeking a Guest Service Supervisor to lead store staff, ensure guest satisfaction, and uphold safety standards. You will supervise daily operations, coach associates, greet customers, and manage cash and POS processes.

This on-site role requires flexibility for various shifts and a High School Diploma, with competitive pay and growth opportunities in a collaborative environment.

Qualifications

• High School Diploma or equivalent required.
• Experience in guest service and supervision preferred.
• Ability to operate POS and manage cash securely.

Responsibilities

• Supervise staff to ensure tasks are completed per management.
• Coach employees with constructive feedback.
• Greet guests and provide an enjoyable shopping experience.
• Enforce safety, security, quality, and store policies.
• Operate POS and maintain proper cash levels.
• Keep store clean and organized (housekeeping duties).
• Execute guest service programs and processes 24/7.
• Handle cash deposits, gift cards and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address guest inquiries and respond to complaints.
• Check in external and internal vendors per guidelines.

Skills

Customer service

Supervising

Cash handling

POS operation

Coaching

Education

High School Diploma

Job description

Job Summary

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Job Description

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Additional Requirements

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.,).
• Must have reliable transportation.
• High School Diploma

Pay Range

$18.19 - $21.40

Our Commitments to You Coins!

• We offer competitive salaries and opportunities for growth.
• We have an amazing Talent Development Team who create trainings for growth and job development.
• Health & Wellness - Medical, Dental, Visions and Life Insurance.
• Along with additional wellness support.
• We offer 401k and a match component!
• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

Hiring Process

We value passion and potential. A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match. Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.

Equal Opportunity Statement

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law.

If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

Disclaimer

At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.