Guest Service Supervisor

Global Partners LP; Milford (CT); On-site; USD 28,000 - 32,000; Full time

Job summary

Global Partners LP in Milford, CT is seeking a Guest Service Supervisor to oversee store operations, supervise staff, and ensure guest satisfaction.

You will coach employees, greet guests, manage POS transactions, maintain safety and cleanliness, and support 24/7 guest service programs while delivering reliable cash handling and vendor checks.

This role requires flexibility with hours, reliability, and strong organizational skills.

Qualifications

• Must be available to work flexible hours including days, nights, weekends and holidays.
• Must be efficient and organized in a busy store environment.
• Must be at least 18 years old to be considered for the role.
• Ability to access all areas of the store including selling floor, stock area and register area.
• Ability to lift up to 25 lbs and work in varying temperatures.
• Must have reliable transportation.
• High School Diploma or equivalent.

Responsibilities

• Supervise employees to ensure all duties are performed as directed by management.
• Coach staff by giving constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to store policies on safety, security, quality and operations.
• Operate the point of sale and maintain cash levels during shifts.
• Ensure store housekeeping and cleanliness are maintained.
• Oversee 24/7 guest service programs and processes.
• Manage cash processes including deposits, lottery, gift cards, and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address guest inquiries and resolve complaints promptly.
• Check in external and internal vendors per guidelines.

Skills

Staff supervision

Customer service

Coaching

Cash handling

POS operations

Safety compliance

Flexible hours

Reliability

Education

High School Diploma

Tools

POS system

Job description

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management.

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.

The Global Spirit is the cornerstone of our commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Your Role, Your Impact

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Qualifications

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.Work in intermittent temperatures (i.e., cooler, outside, etc.,).
• Must have reliable transportation.
• High School Diploma High school diploma or equivalent

Pay Range

$19.73 - $22.94

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

Competitive Pay - We offer competitive salaries and opportunities for growth within.

Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.

The Road Ahead – We offer 401k and a match component. We also provide tuition reimbursement; this benefit is offered after 6 months of service.

Professional Development – We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.

These commitments are offered to employees in permanent roles, as part of our support for long‑term growth and success

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

Disclaimer. At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know. In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.