Guest Service Supervisor

Global Partners LP; Athol (MA); On-site; USD 23,000 - 27,000; Full time

Job summary

Global Partners LP seeks a Guest Service Supervisor to lead store staff, coach performance, and ensure a welcoming experience for guests. The role emphasizes cash handling, POS operation, and adherence to safety and quality procedures.

Flexibility is required for day, night, weekend, and holiday shifts; candidates must be at least 18 with a high school diploma and the ability to lift up to 25 lbs. Equal opportunity employer.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent.
• Able to lift up to 25 lbs during shifts.
• Flexible hours including days, nights, weekends, holidays.

Responsibilities

• Supervise staff to ensure duties are performed per management.
• Coach employees with constructive feedback.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality, and store policies.
• Operate POS and manage cash levels with supervision.
• Maintain store housekeeping and cleanliness.
• Execute 24/7 guest service programs and processes.
• Handle cash processes including deposits and checks where applicable.
• Replenish products to keep shelves in-stock.
• Address guest inquiries and complaints.
• Check in external and internal vendors per guidelines.

Skills

Supervision

Guest service

Communication

Cash handling

Education

High School Diploma

Tools

Point of Sale system

Job description

Job Summary:

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Job Description:

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Additional Job Description:

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.,).
• Must have reliable transportation.
• High School Diploma
• High school diploma or equivalent

Pay Range:

Pay Range: $16.50 - $19.50 The pay range for this position is outlined above.

Our Commitments to You:

Coins! We offer competitive salaries and opportunities for growth. Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support. The Road Ahead – We offer 401k and a match component! Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

We have an amazing Talent Development Team who create trainings for growth and job development.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.