Guest Service Specialist

Fresh Market Inc.; Mt. Lebanon (PA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Team member discount up to 40%

Early Earn Wage Access

401K with company match

Financial Wellness Program

Paid time off

Job summary

The Fresh Market is seeking a Guest Service Specialist to champion front-end operations, ensuring fast, friendly checkout and strict cash controls. You will educate guests, guide the service team, and uphold sanitation and brand standards to deliver an exceptional shopping experience.

Candidates should have 2+ years in retail or hospitality, be 18+, and bring strong attention to detail in a busy store environment. The role emphasizes teamwork, reliability, and guest-centric service.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Must be at least 18 years of age.
• Strong attention to detail and multitasking in a fast-paced environment.

Responsibilities

• Educate guests on products, services, and meal solutions.
• Manage frontend guest flow and assist cashiers for smooth checkout.
• Execute and uphold cash office procedures and controls.
• Direct the guest service team to maintain cleanliness and sanitation at front end and restrooms.
• Support fulfillment of digital orders with speed, accuracy, and brand standards.
• Engage guests with a friendly, helpful approach throughout the store.
• Assist in managing the department, inventories, and minimize product loss.

Skills

Retail experience

Grocery experience

Hospitality operations

Education

High School Diploma

Job description

The Fresh Market & You:

Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, and memorable experience through exceptional, personal service. We’re looking for a leader who brings positive energy, strong character, and a commitment to excellence every day. We value teamwork, celebrate our shared success, and look forward to the impact you’ll make on our store, our team, and our community.

Our added benefits for joining The Fresh Market team

• Team Member discount up to 40%
• Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
• 401K contribution and company match
• Financial Wellness Program

• Personal time off and additional time off purchase plans are available
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and many more.

About the Position:

Are you known for your attention to detail and multitasking? Ready to take charge behind the scenes and keep our store moving at full speed? As theGuest ServiceSpecialist, you will be the store’sfront-end point person for hospitality, guestflowand cash operations.You lead by example bymaintainingefficiency, merchandising front-enddisplaysandensuring consistent execution of cash office controlsandauditsmaking sure every guest leaveswith an exceptional last impression. This role embodies passion, excellence, hospitality, and teamwork,delivering an exceptional guest experience whilemaintainingoperational standards.

What You'll Do:

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiencybydirectingand supportingcashierswhileensuringbackupsare minimizedto deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, andthesafe.
• Direct the guest service team, as scheduled tomaintainsanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assistin managing the department, inventories, and team for effective minimization of product loss.

Availability:

This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Qualifications:

At a minimum, what you’ll need:

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Preferred Qualifications:

• High school diploma or equivalent.
• Retail, culinary, and/or grocery experience.
• Experience with electronic shelf label systems, inventory management technology, or AI-enabled retail tools.

Physical and Work Conditions:

• Repetitive hand/arm movements, grasping, bending, reaching, ability to lift, push, or pull up to 50 pounds by oneself, and exposure to extreme temperatures.
• Ability to use tools and equipment: knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
• Required to spend long periods of time on their feet and stand or walk without a break (for up to 4 hours or as required by law).
• Required to wear an approved hat, hair net, and/or beard guard, and personal protective equipment.

We are proud to be an Equal Opportunity Employer:

The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.

Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

The statements in this job posting describe the general nature and level of work expected in this role, but are not all inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties and skills required