Guest Service Specialist

Gravity Haus; Denver (CO); On-site; USD 29,000 - 30,000; Part time

Benefits offered by this job

Health insurance

401(k) with company match

All‑In Gravity Haus Membership

Adventure perks

Discounted stays

Gear rentals

Wellness programming

Job summary

Gravity Haus in Denver area is seeking a part-time Front Desk & Guest Experience professional to greet guests, manage check-ins/outs, and handle reservations using a PMS with accuracy. You’ll educate guests on Gravity Haus Membership and curate personalized itineraries for members and visitors.

Collaborate with housekeeping, maintenance, and F&B to keep rooms guest-ready, resolve billing questions, and support operations while upholding safety and sustainability standards.

Qualifications

• 1+ year in hospitality or customer service (hotel experience preferred).
• Excellent verbal and written communication skills; bilingual English/Spanish a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm in a fast-paced, guest-facing environment.
• Collaborative spirit and willingness to jump in wherever needed.
• Comfort using hospitality systems (PMS, OpenTable, Slack or similar).
• A passion for the outdoors, wellness, and a sustainable lifestyle.

Responsibilities

• Greet every guest and member with warmth and hospitality; handle check-ins, check-outs, and reservations using the PMS with accuracy.
• Communicate with guests via phone, email, and in person to manage requests and resolve issues promptly.
• Coordinate pre-arrival outreach and VIP/special requests.
• Collaborate with housekeeping, maintenance, and F&B to ensure rooms and amenities are guest-ready.
• Resolve guest billing questions and service issues professionally.
• Educate guests and prospective members on Gravity Haus Membership and its benefits.
• Create and support “Member for a Day” experiences integrating F&B, fitness, coworking, and community events.
• Assist guests by curating personalized itineraries and recommendations.

Skills

Verbal communication

Written communication

Bilingual English/Spanish

Organizational skills

Multitasking

Team player

PMS experience

OpenTable experience

Slack familiarity

Outdoor/wellness passion

Tools

PMS

OpenTable

Slack

Job description

Description

At Gravity Haus, we’re redefining hospitality for the modern traveler — creating connection, adventure, and community at every turn. We’re a collective of hotels, restaurants, and experiences designed for those who value the outdoors, sustainability, and meaningful connection.

Job Type

Part-time

Key Responsibilities

Front Desk & Guest Experience

• Greet every guest and member with warmth, enthusiasm, and genuine hospitality.
• Handle all check‑ins, check‑outs, and reservations using the Property Management System (PMS) with accuracy and attention to detail.
• Communicate with guests via phone, email, and in person to manage requests and resolve issues promptly.
• Coordinate pre‑arrival outreach and ensure VIP and special requests are prioritized.
• Collaborate closely with the housekeeping, maintenance, and F&B teams to ensure rooms and amenities are guest‑ready.
• Resolve guest billing questions and service issues with professionalism and empathy.

Membership & Community Engagement

• Educate guests and prospective members on Gravity Haus Membership and its benefits.
• Create and support “Member for a Day” experiences, integrating F&B, fitness, coworking, and community events.
• Assist local and visiting members by curating personalized itineraries and recommendations that enhance their stay.
• Build connections with guests and members that foster loyalty and long‑term relationships.
• Collaborate with the Membership and Marketing teams to identify engagement opportunities and promote upcoming events.

Operational Excellence

• Maintain a tidy, organized, and welcoming front desk and lobby area.
• Manage daily communications with other departments using internal software tools.
• Support room assignments, daily board updates, and special project coordination.
• Ensure guest data, billing, and inventory records are accurate and up to date.
• Participate in regular team meetings and contribute ideas for improving operations and service standards.
• Maintain compliance with all safety, cleanliness, and sustainability standards.

What We’re Looking For

• 1+ year of experience in hospitality or customer service (hotel experience preferred).
• Excellent verbal and written communication skills; bilingual (English/Spanish) a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm in a fast‑paced, guest‑facing environment.
• A collaborative spirit and willingness to jump in wherever needed.
• Comfort using hospitality systems (PMS, OpenTable, Slack, or similar).
• A passion for the outdoors, wellness, and a sustainable lifestyle.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 50 lbs occasionally.
• Flexibility to work weekends, holidays, and varying shifts as needed.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All-In” + Go the Distance
• Make it Better than You Found It

We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

What We Can Offer You

When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full‑time team members enjoy health insurance, a 401(k) with company match, and an All‑In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part‑time team member benefits vary.

Salary Description

$21.00-$22.00/hr