Guest Service Specialist

Gravity Haus; Denver (CO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

All-In Gravity Haus Membership

Adventure perks

Job summary

Gravity Haus is seeking a proactive Front Desk Specialist to lead the heartbeat of guest and member experiences. You will greet guests, handle check-ins, and coordinate with housekeeping and F&B to ensure rooms are guest-ready.

You’ll educate guests on Gravity Haus Membership, curate personalized itineraries, and collaborate with marketing to promote events—driving loyalty and memorable stays.

Qualifications

• 1+ year of experience in hospitality or customer service (hotel experience preferred).
• Excellent verbal and written communication skills; bilingual (English/Spanish) a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm in a fast-paced, guest-facing environment.
• A collaborative spirit and willingness to jump in wherever needed.
• Comfort using hospitality systems (PMS, OpenTable, Slack, or similar).
• A passion for the outdoors, wellness, and a sustainable lifestyle.

Responsibilities

• Greet every guest and member with warmth, enthusiasm, and genuine hospitality.
• Handle all check-ins, check-outs, and reservations using the PMS with accuracy and attention to detail.
• Communicate with guests via phone, email, and in person to manage requests and resolve issues promptly.
• Coordinate pre-arrival outreach and ensure VIP and special requests are prioritized.
• Collaborate with housekeeping, maintenance, and F&B teams to ensure rooms and amenities are guest-ready.
• Resolve guest billing questions and service issues with professionalism and empathy.
• Educate guests and prospective members on Gravity Haus Membership and its benefits.
• Create and support “Member for a Day” experiences, integrating F&B, fitness, coworking, and community events.

Skills

Communication

Organization

Multitasking

Collaboration

Hospitality systems

Tools

PMS

OpenTable

Slack

Job description

Description

At Gravity Haus, we’re redefining hospitality for the modern traveler — creating connection, adventure, and community at every turn. We’re a collective of hotels, restaurants, and experiences designed for those who value the outdoors, sustainability, and meaningful connection.

We’re looking for an energetic and guest-focused Front Desk Specialist (Haus Experience Specialist) to join our team and be the heartbeat of the member and guest experience. You’ll be the first face our guests see — setting the tone for their stay, creating memorable moments, and ensuring every interaction reflects the Gravity Haus mission and values.

Key Responsibilities

Front Desk & Guest Experience

• Greet every guest and member with warmth, enthusiasm, and genuine hospitality.
• Handle all check-ins, check-outs, and reservations using the Property Management System (PMS) with accuracy and attention to detail.
• Communicate with guests via phone, email, and in person to manage requests and resolve issues promptly.
• Coordinate pre-arrival outreach and ensure VIP and special requests are prioritized.
• Collaborate closely with the housekeeping, maintenance, and F&B teams to ensure rooms and amenities are guest-ready.
• Resolve guest billing questions and service issues with professionalism and empathy.

Membership & Community Engagement

• Educate guests and prospective members on Gravity Haus Membership and its benefits.
• Create and support “Member for a Day” experiences, integrating F&B, fitness, coworking, and community events.
• Assist local and visiting members by curating personalized itineraries and recommendations that enhance their stay.
• Build connections with guests and members that foster loyalty and long-term relationships.
• Collaborate with the Membership and Marketing teams to identify engagement opportunities and promote upcoming events.

Operational Excellence

• Maintain a tidy, organized, and welcoming front desk and lobby area.
• Manage daily communications with other departments using internal software tools.
• Support room assignments, daily board updates, and special project coordination.
• Ensure guest data, billing, and inventory records are accurate and up to date.
• Participate in regular team meetings and contribute ideas for improving operations and service standards.
• Maintain compliance with all safety, cleanliness, and sustainability standards.

What We’re Looking For

• 1+ year of experience in hospitality or customer service (hotel experience preferred).
• Excellent verbal and written communication skills; bilingual (English/Spanish) a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm in a fast-paced, guest-facing environment.
• A collaborative spirit and willingness to jump in wherever needed.
• Comfort using hospitality systems (PMS, OpenTable, Slack, or similar).
• A passion for the outdoors, wellness, and a sustainable lifestyle.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 50 lbs occasionally.
• Flexibility to work weekends, holidays, and varying shifts as needed.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All-In” + Go the Distance
• Make it Better than You Found It

We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

What We Can Offer You

When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.