Guest Service & Sales Agent

Great Wolf Lodge; Grand Mound (WA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K with employer match

Paid vacation time off

Parental leave

Waterpark passes

Employee discounts

Great Wolf University training

Job summary

Great Wolf Lodge in United States is seeking a Guest Service & Sales Agent to drive revenue and deliver exceptional guest experiences. You will promote suites, upgrades, and packages while handling check-in/out and payments with accuracy.

This role emphasizes consultative selling in a fast-paced environment, offering incentive pay and comprehensive benefits. The Lodge highlights growth opportunities and a supportive team culture.

Qualifications

• Flexibility with schedule including nights, weekends, holidays.
• Strong customer service and/or sales experience.
• Background check and drug screening required.
• Empathy and desire to serve others; proactive guest engagement.
• Teamwork, communication, and ability to multitask in a fast-paced setting.

Responsibilities

• Welcome and assist guests with check-in/check-out using property systems.
• Promote lodge offerings and upgrades to boost revenue.
• Engage guests with proactive conversations to uncover needs.
• Handle inquiries with warmth and concierge-level service.
• Verify guest identity, process payments, and manage billing.
• Maintain records, manage belongings, and relay guest feedback.

Skills

Customer service

Sales experience

Communication

multitasking

Teamwork

Empathy

Mobile tech

Education

High School Diploma or equivalent

Tools

Guest management software

Front desk software

Job description

Pay: $18 per hour /hrIncentive opportunities: Pack Members in this role may earn additional performance-based incentive pay. Recent averages reported for this position have ranged from $2–$5 per hour.As a Guest Service & Sales Agent, you’re not just the first and last point of contact for our guests — you’re also a key driver of revenue and guest satisfaction. In this dual role, you’ll go beyond traditional check-in and check-out duties to actively promote suite upgrades, exclusive packages, and resort features that enhance the guest experience and support the Lodge’s sales goals. Your ability to connect with guests, understand their needs, and confidently recommend personalized offerings will have a direct impact on both guest enjoyment and your earning potential. This role is ideal for individuals who excel in a fast-paced, guest-facing sales environment and are passionate about delivering exceptional stays while achieving optimal results.Join our Pack:* Grow your career: Launch or elevate your hospitality career in a role that builds the consultative sales skills and guest experience savvy needed to grow into a high-earning future in resort sales, operations, or guest services leadership.* Maximize Your Earnings: Take advantage of incentive opportunities tied directly to your performance — the better you serve and sell, the more you earn.* Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations, employee referral incentives and Great Wolf’s Scholarship Program* Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership development training* Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program, and technology, and support through our Employee Assistance Program and Pack Member Relief Fund* Celebrate Your Uniqueness: Join a team that champions diversity and inclusion through programs that make everyone feel welcome and valued.Comprehensive BenefitsMedical, Dental, Vision and Life insurance with HSAMental Well-being and Telehealth resources401K with employer matchPaid vacation time off and parental leaveWaterpark passes, vacation discounts and other perksEssential Duties & Responsibilities:Welcome and assist guests with check-in and check-out processes using property management systemsActively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven sellingEngage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfactionRespond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to serviceLeverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiencesAccurately verify guest identity, process secure payments, and manage billing with precisionMaintain accurate records of guest stays, room assignments, and transactionsHandle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-upCommunicate guest needs and feedback to appropriate departments for timely resolutionKeep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impressionOffer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stayBasic Qualifications & Skills:Flexibility with schedule, including nights, weekends, and holidaysStrong previous customer service and/or sales experienceSuccessful background check and drug screeningDemonstrated empathy and a genuine desire to serve others; able to anticipate guest needs and turn moments of service into memorable experiencesEnthusiastic, positive, proactive, and dependableStrong demonstrated teamwork and communication abilitiesDemonstrated multitasking and prioritization skills in a fast-paced environmentExperience or ability to learn using mobile technology, front desk software, and self-service kiosksPreferred Skills & Qualities:High School Diploma or equivalentAble to effectively upsell and cross-sell resort offeringsStrong consultative selling skills with the ability to tailor recommendations in real-timeAbility to build rapport quickly and use storytelling or product knowledge to drive interestPhysical RequirementsAbility to stand and/or sit for extended periods and to walk, bend, reach, and stoop regularly during a shiftCapable of lifting up to 30 lbs.Comfortable working in a busy, loud, and guest-facing environment with frequent distractions· Ability to speak clearly, listen and respond attentively in a dynamic, fast-paced settingPay Rate: $18 per hour /hrAn employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.Application Instructions:Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date:This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.