Guest Service - Restaurant 202112 - 510 Highway 61 North, Natchez, MS 39120

Cajun Funding Corp; Natchez (MS); On-site; USD 42,000 - 56,000; Full time

Job summary

Church's Chicken is seeking a Restaurant Team Member to serve guests courteously and efficiently under the Service Standards Manual. The role requires accurate cash handling, order accuracy, and timely service in a fast-paced environment.

You will greet customers, take orders, upsell as directed, and ensure product rotation and cleanliness while supporting management in daily operations.

Qualifications

• High school diploma or GED required.
• At least 6 months of related experience.
• Knowledge of restaurant policies and HR procedures.
• Excellent interpersonal skills and professional interaction with all levels.
• Ability to receive money and count back change accurately.
• Basic computer skills required.

Responsibilities

• Greet customers warmly and ensure a positive, efficient service.
• Take and fill customer orders within service time.
• Upsell products as directed by management.
• Handle cash and deliver orders accurately.
• Address customer issues and notify the manager as needed.
• Maintain clean display, rotate products, and stock service area.

Skills

Interpersonal skills

Cash handling

Fast-paced environment

Basic computer skills

Timely punctuality

Education

High school diploma or GED

Job description

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary:

To serve each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church’s Operating Standards Manual (the “OSM”). Accomplishes tasks in a timely and orderly manner.

Key Duties/Responsibilities:

• Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
• Takes and fills the customer’s order within company mandated service time.
• Suggestive up sell of products as directed by management.
• Collects money and delivers order to customer.
• Immediately attends to any customer service problem or complaint.
• Notifies manager as needed.
• Verifies opening reading and bank.
• Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used.
• Counts down drawer at end of shift to ensure accuracy.
• Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
• Ensures that all product holding times are strictly observed.
• Ensures products on the counter or in the display case are properly rotated and attractively displayed.
• Keeps display case interior and exterior clean at all times.
• Stocks the service area with a sufficient supply of napkins, cups, lids, etc.
• Maintains an adequate supply of iced tea.
• Performs all other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or GED.
• At least 6 months of experience that is directly related to the duties and responsibilities specified.

Position Qualifications/Functional Skills:

• Knowledge of all restaurant policies, practices and operational and human resources procedures.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Must be able to succeed in a fast-paced work environment.
• Must be able to receive money and accurately count back change.
• Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.
• Basic computer skills.
• Report to work timely for each scheduled shift.

Company Information:

1. 1. If you’re hungry for a career that’s fun, fast-paced and loaded with opportunity, then you’ve come to the right place. At Church's®, we’re not your typical quick service restaurant. We make real comfort food that makes a difference in peoples’ lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.
2. 2. Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law. Founded in San Antonio, Texas, in 1952, Church's Texas Chicken® is a highly recognized brand name in the Quick Service Restaurant industry and is one of the largest quick service chicken concepts in the world. Church's Texas Chicken serves up a rich tradition of gracious Southern hospitality and freshly prepared, high quality, authentic home‑style fare, to help people provide affordable, complete meals for their families. Church's® menu includes its world famous Original and Spicy chicken, chicken sandwiches with classic sides, and hand‑made from scratch Honey‑Butter Biscuits™. The Church's® system consists of more than 1700 locations in 20 countries and system-wide sales of $1.6billion. Throughout the world the company operates two brands: Church's Texas Chicken® and Texas Chicken®.