Guest Service - Restaurant 201209 - 4009 Vanderbilt Road, Birmingham, AL 35217

Cajun Funding Corp; Birmingham (AL); Presencial; USD 12 000 - 18 000; Tempo integral

Resumo da oferta

Church's Chicken is seeking a team member to serve customers courteously and efficiently while following operating standards. You will greet guests, take orders, handle payments, and ensure timely preparation and delivery of orders.

The role requires a high school diploma or GED and at least 6 months of related experience; strong interpersonal and basic computer skills are essential for success in a busy fast-paced setting.

Qualificações

• High school diploma or GED required.
• At least 6 months of experience related to duties.
• Excellent interpersonal and cash-handling abilities.

Responsabilidades

• Greet customers warmly and provide courteous service.
• Take and fill orders within service time guidelines.
• Handle cash, count back change, and balance drawer at shift end.
• Address and resolve customer service issues promptly.
• Notify management of any problems or discrepancies.
• Maintain cleanliness and restock napkins, cups, and related supplies.
• Perform other duties as assigned by supervisors.

Conhecimentos

Customer service

Cash handling

Interpersonal skills

Fast-paced environment

Basic computer skills

Formação académica

High school diploma or GED

Ferramentas

POS system

Descrição da oferta de emprego

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary:

To serve each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church’s Operating Standards Manual (the “OSM”). Accomplishes tasks in a timely and orderly manner.

Key Duties/Responsibilities:

• Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
• Takes and fills the customer’s order within company mandated service time.
• Suggestive up sell of products as directed by management.
• Collects money and delivers order to customer.
• Immediately attends to any customer service problem or complaint.
• Notifies manager as needed.
• Verifies opening reading and bank.
• Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used.
• Counts down drawer at end of shift to ensure accuracy.
• Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
• Ensures that all product holding times are strictly observed.
• Ensures products on the counter or in the display case are properly rotated and attractively displayed.
• Keeps display case interior and exterior clean at all times.
• Stocks the service area with a sufficient supply of napkins, cups, lids, etc.
• Maintains an adequate supply of iced tea.
• Performs all other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or GED.
• At least 6 months of experience that is directly related to the duties and responsibilities specified.

Position Qualifications/Functional Skills:

• Knowledge of all restaurant policies, practices and operational and human resources procedures.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Must be able to succeed in a fast-paced work environment.
• Must be able to receive money and accurately count back change.
• Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.
• Basic computer skills.
• Report to work timely for each scheduled shift.

Company Information:

1. 1. If you’re hungry for a career that’s fun, fast-paced and loaded with opportunity, then you’ve come to the right place. At Church's®, we’re not your typical quick service restaurant. We make real comfort food that makes a difference in peoples’ lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.
2. 2. Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law. Founded in San Antonio, Texas, in 1952, Church's Texas Chicken® is a highly recognized brand name in the Quick Service Restaurant industry and is one of the largest quick service chicken concepts in the world. Church's Texas Chicken serves up a rich tradition of gracious Southern hospitality and freshly prepared, high quality, authentic home‑style fare, to help people provide affordable, complete meals for their families. Church's® menu includes its world famous Original and Spicy chicken, chicken sandwiches with classic sides, and hand‑made from scratch Honey‑Butter Biscuits™. The Church's® system consists of more than 1700 locations in 20 countries and system-wide sales of $1.6billion. Throughout the world the company operates two brands: Church's Texas Chicken® and Texas Chicken®.