Guest Service Representative (Part Time)

Festival Foods; Appleton (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Associate Discount

Weekly Pay

Two-Week Advanced Scheduling

Vision & Dental Insurance

Parental Leave

Job summary

Festival Foods in Appleton, WI is seeking a Part-Time Guest Service Representative to welcome guests, answer questions, and help run a smooth front desk operation. You’ll work at the front guest service desk, assist guests, and support cashiers and baggers during busy periods.

The role emphasizes customer service, teamwork, and adherence to safety and labor guidelines, with opportunities to lead by example and contribute to a positive store environment through effective communication and

Qualifications

• Strong leadership and interpersonal skills to motivate a fast-paced team.
• Ability to resolve guest concerns with professionalism.
• Excellent organizational skills to juggle priorities.
• Commitment to mentoring others and teamwork.

Responsibilities

• Provide friendly guest service at the front desk and assist guests with questions.
• Lead by example and guide front desk staff, cashiers, and baggers in daily ops.
• Utilize guest service tools and procedures to maintain smooth operations.
• Monitor guest flow, assist with checkouts, and provide timely overrides or help.
• Adjust staffing and scheduling to meet customer demand while complying with labor laws for minors.
• Maintain clean, organized service areas and ensure accurate cash handling.
• Communicate with Shift Managers to request assistance when needed.

Skills

Leadership

Problem-Solving

Organizational Talent

Teamwork & Training

Job description

Appleton - Northland

Part-Time

ABOUT FESTIVAL FOODS

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Join our Festival Foods team as a Part-Time Guest Service Representative!

Job Title Guest Service Representative (GSR)

Reports to Guest Services Manager

Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you’ll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference.

What You’ll Do

• Provide Helpful Service Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
• Lead by Example Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.
• Utilize Leadership Tools include but not limited to ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders and Guest Service OPPS Manual
• Oversee Operations Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality.
• Support Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.
• Monitor & Adjust Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.
• Maintain Staffing Levels Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand.
• Enforce Labor Laws Ensure compliance with minor labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times, adhering strictly to legal guidelines.
• Optimize Scheduling Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity remains at 100%.
• Communicate with Shift Managers Quickly notify Shift Managers when assistance is required and when handling guest service responsibilities at the checkout lanes.
• Manage Lane Flow Open additional checkout lanes as needed to ensure a smooth guest experience during busy periods. Keep a cash drawer readily available for personal use when necessary.
• Track Attendance Utilize the GSR Shift Report to effectively communicate and document lateness or absences.
• Cart Management Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently.
• Honor Commitments Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team Other duties as assigned.

What We’re Looking For

• Strong Leadership Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
• Problem-Solving Skills Proven ability to resolve guest concerns using effective communication and professionalism.
• Organizational Talent Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.
• Teamwork & Training A commitment to mentoring others and fostering a collaborative team environment.

Physical Demands and Work Environment

• The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
• Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Work Schedule

The Guest Service Representative is a position that is part-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual’s availability.

Join our team and bring your customer service, hospitality, front desk agent and leadership skills to a fast-paced, rewarding environment where you can make a real impact every day!

WHY YOU'LL LOVE IT HERE

• Associate Discount Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
• Weekly Pay & Premium Pay Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance Part‑time and full‑time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.

1200 W Northland Ave
Appleton
WI
54914