Guest Service Representative - Night Auditor

Westin San Antonio North; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Quarterly bonus

PTO and holidays

401k with Employer Match

DailyPay option

Hotel discounts

Job summary

LBA Hospitality is hiring at the Westin San Antonio North. The Front Office role focuses on delivering excellent guest service in a courteous, professional manner, executing selling strategies to boost hotel revenue, and acting as Manager on Duty during late evening and early morning hours.

You will greet and register guests, promote hotel services, coordinate with housekeeping, manage cash and PMS, and support other departments as needed.

Qualifications

• Experience delivering guest service in hospitality.
• Ability to communicate with guests and associates.
• Ability to promote services and amenities.
• Flexible schedule including weekends.

Responsibilities

• Greet and register guests, assign rooms, and respect guest privacy.
• Promote and sell hotel services and amenities.
• Encourage repeat business by taking future reservations.
• Coordinate with housekeeping and other departments to fulfill requests.
• Maintain cash, credit card, and PMS records.

Skills

Guest service

Communication

Teamwork

Sales awareness

Tools

PMS

Job description

Description

LBA Hospitality is hiring! Benefits available to all associates include: a quarterly bonus program, paid time off (PTO and holidays), 401k with Employer Match, Option to be paid daily with DailyPay, competitive wages, hotel discounts, and so much more!

Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Executes selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff.

SPECIFIC RESPONSIBILITIES

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or request to the manager.
• Maintain stock/cleanliness of the Market area if applicable.
• Maintain certification from a responsible vendor training if alcohol is served.
• Be flexible in regard to work schedule.
• Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
• Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

Requirements

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• Standing, walking for long periods of time while maintaining a friendly professional image.
• May be required to work any day/shift, including weekends.
• Must be able to work an overnight shift schedule.