GUEST SERVICE REPRESENTATIVE I (Part Time w/ Benefits)

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Georgia; Presencial; USD 17.000 - 25.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical & Dental Insurance

Life Insurance

Paid Annual Leave

Paid Sick Leave

Matching 401K Plan

Pension Plan

Descripción de la vacante

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) at Kings Bay, GA, seeks a part-time Front Desk Associate to deliver exceptional guest service at NHG properties. You will manage front desk operations, handle inquiries, and coordinate lodging needs while ensuring privacy and security of all guests.

Responsibilities include check-ins/outs, room assignments, payments, and using the PMS to manage reservations and reports. Weekend/holiday shifts and potential travel between lodging facilities may be required.

Formación

• One year general office clerical experience.
• One year progressively responsible experience desired.
• Education may substitute for experience at half a year per six months of experience.

Responsabilidades

• Provide courteous guest service, answer inquiries, and offer lodging information and directions.
• Process check-ins/check-outs, verify eligibility, assign rooms and issue keys.
• Use PMS to create, modify, confirm and cancel reservations; maintain guest records.

Conocimientos

Front desk operations

Guest service

Cash handling

Educación

High school diploma or equivalent

Herramientas

PMS (Property Management System)

Descripción del empleo

This is a Part-Time position, which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more!

Job Summary

Serves as first point of contact with guests at a NEXCOM Hospitality Group NHG property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests.

Duties and Responsibilities

• Provides professional courteous guest service welcomes guests responds to inquiries and provides information regarding lodging accommodations amenities base facilities local attractions and directions.
• Processes guest check-ins check-outs verifies patron eligibility assigns rooms issues keys manages reservations collects payments and provides receipts in accordance with established policies and procedures.
• Utilizes the Property Management System PMS to create modify confirm and cancel reservations maintains accurate guest records room assignments and account information. Issues Certificates of Non-Availability CNA and provides alternative lodging options when necessary.
• Assists management with group reservations and commitment agreements in accordance with brand standards.
• Responds to guest requests and complaints resolves routine issues adjusts room charges or check-in check-out times within established guidelines and refers complex matters to management.
• Operates multi-line telephone systems responds to inquiries records and delivers messages and coordinates guest requests including wake-up calls.
• Communicates operational concerns guest issues and emergencies to appropriate lodging personnel and management.
• Coordinates maintenance requests through PMS and arranges guest room relocations as needed.
• Processes credit card transactions maintains change funds reconciles daily transactions and guest accounts prepares shift closing reports and ensures accurate accounting of receipts deposits and charges.
• Generates and reviews PMS reports including arrivals departures occupancy guest accounts and night audit reports. Identifies discrepancies and makes corrections or refers issues to management.
• Maintains front desk inventory supplies amenities and assigned keys follows established security procedures for master keys guest records and safety deposit boxes if applicable. Ensures lobby and front desk areas remain clean organized and safe.
• Assists management with training front desk personnel and maintaining Lost and Found records and disposal procedures in accordance with brand standards.
• Operates point-of-sale POS systems for convenience store purchases if applicable and assists with inventory replenishment and stocking.
• May assist with preparing heating displaying replenishing and cleaning up guest food and beverage offerings including breakfast snacks and refreshments. Maintains sanitary service areas and obtains required food handling certifications.
• May assist with laundry operations distribution of guest supplies and other lodging support functions.
• May be required to travel between lodging facilities and possess a valid state driver s license.
• Works assigned shifts including weekends and holidays and may maintain operations during emergencies inclement weather or temporary management absences.
• May be required to obtain NHG front desk certification within six months of employment and complete other required training.
• Performs other duties as assigned

GENERAL EXPERIENCE

One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Primary Location

United States-Georgia-Kings Bay

Organization

NGIS KINGS BAY

Schedule

Part-time (20 - 34.5 hours)

Unposting Date

Nov 3, 2026, 10:59:00 PM