GUEST SERVICE REPRESENTATIVE I (part-time)

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Newport (RI); Presencial; USD 26.000 - 36.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Immediate Coverage: Benefits begin on

Comprehensive Healthcare

Retirement Plans

Paid Time Off

Tuition reimbursement

Military Family Support

Public Service Loan Forgiveness (PSLF)

Tax-free shopping

Descripción de la vacante

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) Newport is seeking a part-time Front Desk Associate for our NHG property. You will welcome guests, handle check-ins, provide information on lodging, amenities, and local attractions, and ensure smooth front desk operations with a focus on guest privacy and safety.

Responsibilities include processing reservations in the PMS, managing payments, and coordinating guest requests and wake-up calls while maintaining accurate records and providing exceptional

Formación

• One year of general office clerical experience.
• One year progressively responsible experience related to the position.
• Education may substitute for experience per policy.

Responsabilidades

• Provides professional courteous guest service and information on lodging, amenities, local attractions and directions.
• Processes guest check-ins and check-outs, verifies eligibility, assigns rooms, issues keys, collects payments and provides receipts.
• Uses the PMS to modify, confirm and cancel reservations; maintains guest records and accounts; assists with group reservations.
• Responds to guest requests and complaints; resolves routine issues and refers complex matters to management.
• Operates multi-line phones, records and communicates messages; coordinates guest requests including wake-up calls and emergencies.
• Processes credit card transactions, reconciles cash, and prepares shift reports.

Conocimientos

Guest service

Front desk operations

Descripción del empleo

Why the Navy Exchange Service Command?

While some serve overseas for our country, we hold down the fort - we serve the men and women who wear the flag - America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do.

Why the Navy Exchange Service Command?

While some serve overseas for our country, we hold down the fort - we serve the men and women who wear the flag - America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do.

You can expect an unforgettable, dynamic, and competitive work environment.

The Benefits Begin DAY ONE

We know you work hard and cultivate the very best solutions for your family - and that’s why the benefits we offer, you won’t find anywhere else:

• Competitive Salary: Federal pay beginning at the Non-Appropriated Fund NF-01 level + depending on experience.
• Immediate Coverage: Benefits begin on DAY ONE.
• Comprehensive Healthcare: Federal Healthcare benefits, Dental, and Vision coverage.
• Retirement Plans: 401(k) & Pension Plan options.
• Paid Time Off: Accrual of PTO starts on DAY ONE.
• Education & Growth: Tuition reimbursement program.
• Military Family Support: Continuity Programs for Military Spouses.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible* after qualifying years of service.
• Exclusive Perks: Tax-free shopping, worldwide, at any Navy Exchange location.

Because here at the Navy Exchange Service Command, there’s no such thing as tomorrow - there’s only today. GET AFTER IT. Seize the opportunity to grow and be community-driven, too. Build a mission-driven life.

Mission: YOU.

https://www.youtube.com/watch?v=9h1WLIY3hT8

- Heroes Welcome

Job Summary

Serves as first point of contact with guests at a NEXCOM Hospitality Group NHG property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests.

Duties And Responsibilities

• Provides professional courteous guest service welcomes guests responds to inquiries and provides information regarding lodging accommodations amenities base facilities local attractions and directions.
• Processes guest check-ins check-outs verifies patron eligibility assigns rooms issues keys manages reservations collects payments and provides receipts in accordance with established policies and procedures.
• Utilizes the Property Management System PMS to create modify confirm and cancel reservations maintains accurate guest records room assignments and account information. Issues Certificates of Non-Availability CNA and provides alternative lodging options when necessary. - Assists management with group reservations and commitment agreements in accordance with brand standards.
• Responds to guest requests and complaints resolves routine issues adjusts room charges or check-in check-out times within established guidelines and refers complex matters to management.
• Operates multi-line telephone systems responds to inquiries records and delivers messages and coordinates guest requests including wake-up calls. - Communicates operational concerns guest issues and emergencies to appropriate lodging personnel and management. Coordinates maintenance requests through PMS and arranges guest room relocations as needed.
• Processes credit card transactions maintains change funds reconciles daily transactions and guest accounts prepares shift closing reports and ensures accurate accounting of receipts deposits and charges.
• Generates and reviews PMS reports including arrivals departures occupancy guest accounts and night audit reports. Identifies discrepancies and makes corrections or refers issues to management.
• Maintains front desk inventory supplies amenities and assigned keys follows established security procedures for master keys guest records and safety deposit boxes if applicable. Ensures lobby and front desk areas remain clean organized and safe.
• Assists management with training front desk personnel and maintaining Lost and Found records and disposal procedures in accordance with brand standards.
• Operates point-of-sale POS systems for convenience store purchases if applicable and assists with inventory replenishment and stocking. - May assist with preparing heating displaying replenishing and cleaning up guest food and beverage offerings including breakfast snacks and refreshments. Maintains sanitary service areas and obtains required food handling certifications.
• May assist with laundry operations distribution of guest supplies and other lodging support functions. - May be required to travel between lodging facilities and possess a valid state driver s license.
• Works assigned shifts including weekends and holidays and may maintain operations during emergencies inclement weather or temporary management absences.
• May be required to obtain NHG front desk certification within six months of employment and complete other required training.
• Performs other duties as assigned.

GENERAL EXPERIENCE

One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Primary Location

United States-Rhode Island-Newport

Other Locations

United States-Rhode Island-Newport

Organization

Newport

Schedule

Part-time (20 - 34.5 hours)