Guest Service Representative I FT w/benefits

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Fallon (NV); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical/Vision & Dental

401(k) & Pension Plan

Life Insurance

Sick and annual leave accruals

Tuition reimbursement

Tax Free shopping worldwide

Access to base amenities

Employee Assistance Plan

LifeMart Discount Savings

Job summary

The Navy Inn in Fallon, NV, operated by NAVY EXCHANGE SERVICE COMMAND (NEXCOM), is seeking a Full Time Guest Services Representative to greet guests, handle reservations, check-in/check-out, and provide information on local attractions. You will use the Property Management System, answer phones, manage keys, and coordinate with other departments to ensure a smooth guest experience.

A one-year history in office or customer service and a background check are expected; military lodging experience

Qualifications

• One year of general office clerical experience and one year of specialized progressive responsible experience related to the position.
• Knowledge of computer systems.
• Must pass a pre-employment criminal background check.

Responsibilities

• Welcome guests and answer questions concerning the lodging facility, amenities and local attractions.
• Assist with requests from guests in person or over the phone, including reservations, check-in/check-out, room assignments, and payments.
• Operate a multi-line telephone system, take and deliver messages.
• Inventory of all keys and supplies at the front desk and log key usage.
• Keep the front desk and lobby area clean and log reports from the PMS.

Skills

Knowledge of computer systems

Customer service

Education

1 year general office clerical experience

1 year specialized progressive experience related to the position

Education-for-experience substitution policy

Job description

Join us as a Full Time Guest Services Representative at The Navy Inn, Fallon, NV with the Navy Exchange Service Command.

Start your career in support of the U.S. Navy and our fleet at large!

Are you looking to expand on your expertise, or just start something new and provide critical mission support by way of supporting the NGIS lodging guests with the U.S. Military across the Globe? If so, this highly critical role may be just what you are searching for.

SO, Why The Navy Inn?

While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do. Here at the NAVY INN, in Fallon, NV, no two days will look the same.

• Located in Fallon Nevada; Naval Air Station Fallon is the Navy’s premier tactical aviator training facility and is known as the home of "Top Gun".
• We are a dedicated and driven team supporting a high-volume military lodging location, who value providing excellent service to our Military Community, every single day.
• You can expect an unforgettable, yet dynamic work environment.

This is where YOU fit in:

The Fallon NGIS is in need of Guest Service Representatives to answer the call; a natural team player who will know when to utilize discretion relative to confidentiality, operational security, and other job duties that will ensure critical operational success on a day-to-day basis. You will serve as the first contact for the guests at Navy Gateway Inn and Suites. You will handle all stages of the guests’ stay, making an impact across our Navy Lodging Locations. Your support is critical to initiatives across Military Bases that advance how our companies serve the best customer – our Military patrons and their families. No Military Affiliation Necessary to apply!

So, what does a typical day look like? What does it take to succeed?

• Welcome guests and answering any questions concerning the lodging facility, amenities and provide information about local attractions.
• Assist with requests from guests in person or over the phone. This can include but not limited to, making reservations, confirming or cancelling room reservations, check-in/check-out process, guest room assignments and processing payments.
• Operate a multi-line telephone system, records and deliver messages as required.
• Responsible for inventory of all keys and other supplies maintained at the front desk. Responsible for assigned master key. Properly log in and out using key log for record.
• Keep the front desk and lobby area clean.
• Utilize Property Management System (PMS) to log trouble calls and ensure the appropriate department is notified. Relocate guests to a different room, when required. May be required to generate and print various reports from PMS.

The Qualifiers

• One year of general office clerical experience and one year of specialized progressive responsible experience related to the position.
• Knowledge of computer systems.
• Must pass a pre-employment criminal background check.

The Benefits Begin DAY ONE

We know you work hard and cultivate the very best solutions for your family – and that’s why we offer a competitive federal wages & comprehensive benefit plan!

Benefits Begin on DAY ONE

• Medical/Vision & Dental
• 401(k) & Pension Plan
• Life Insurance
• Sick and annual leave accruals
• Tuition reimbursement program
• Continuity of Employment Programs for Military Spouses
• Tax Free shopping, worldwide, at any Navy Exchange location
• Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)!
• Employee Assistance Plan (EAP)*
• Includes LifeMart Discount Savings Program

GENERAL EXPERIENCE

One year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.

AND SPECIALIZED EXPERIENCE

One year progressively responsible experience related to the position to be filled.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE

Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Primary Location

United States-Nevada-Fallon

Schedule

Full-Time (35 + hours)

Unposting Date

Ongoing