Guest Service Representative (GSR)

Mainstay-Suites; Wheeling (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health and Dental Insurance

401(k) with Employer Match

Paid time off

Holiday pay

Employee Assistance Program

Job summary

MainStay Suites Wheeling in Wheeling, IL is seeking a Guest Service Representative to deliver outstanding service at the front desk. You will check guests in and out, manage reservations, and handle guest inquiries with a positive attitude.

The role emphasizes honesty and integrity, strong communication, and a dedication to guest satisfaction. This full-time position offers benefits and a supportive team environment.

Qualifications

• The ideal candidate will have excellent communication skills, a positive attitude, and a strong dedication to providing the highest level of service.
• Ability to check guests in and out efficiently and accurately.
• Experience in hospitality or customer service is a plus.

Responsibilities

• Check guests in and out of the hotel and manage reservations.
• Resolve guest issues and provide solutions to ensure satisfaction.
• Collaborate with team members to deliver a smooth guest experience.

Skills

Customer service

Communication

Positive attitude

Teamwork

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Representative (GSR)

MainStay Suites Chicago Northbrook Wheeling, Wheeling, IL, US

2 days ago Requisition ID: 4514

The Guest Service Representative is a team member of the MainStay Suites Wheeling location. This is a well-established Choice Hotels extended stay brand.

In addition to being part of an established brand, Gulf Coast Hotel Management, Inc. is a dynamic, growing, and evolving employer. Even though our hotels are primarily places to work and earn a living, Gulf Coast offers more than that! We provide a friendly atmosphere where you can work, grow and advance in a supportive environment. We care about our team, and we’re committed to supporting our Associates.

The Guest Service Representative is the face of the hotel. In this role you will be responsible for providing outstanding customer service to all hotel guests, checking guests in and out of the hotel, managing reservations, and resolving any guest issues that arise. The ideal candidate will have excellent communication skills, a positive attitude, and a strong dedication to providing the highest level of service. Honesty and integrity must be paramount in all that you do.

What We Offer

• Health and Dental Insurance for Full Time Associates
• 401(k) with Employer Match for all Associates
• Paid time off for ALL Associates per Associate Guide
• Company pays six holidays for Full Time Associates
• Time and half for hours worked on designated holidays for all Associates.
• Employee Assistance Program for Associates and household members