Guest Service Representative Full-time

Schulte Hospitality Group; Carmel-by-the-Sea (CA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Daily Pay

Free Telemedicine Access

401k Plan + Company Match

Paid Time Off

Pet Insurance

Job summary

Schulte Hospitality Group in Carmel-by-the-Sea seeks a full-time Guest Service Representative to enhance its service culture. The role involves greeting guests, managing arrivals, and maintaining a clean front desk area.

Ideal candidates have at least a year in Front Desk Operations, strong communication skills, and a focus on guest satisfaction. The position offers various benefits, including health insurance options and daily pay.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.

Responsibilities

• Greet guests and focus on personal recognition.
• Review arrival lists and prepare welcome amenities.
• Escort VIPs to room and check them in.
• Answer telephone calls promptly and assist guests.
• Maintain cleanliness and organization of the front desk area.
• Utilize proper procedures when handling guest data.
• Address guest needs and inquiries promptly.

Skills

Basic computer skills

Effective verbal and written communication

Excellent time management

Education

Minimum of High School education

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented full-time Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like‑minded people to our rapidly growing team!

What's In It For You?

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third‑party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties And Responsibilities

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned to meet business objectives

Education And Experience

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

Knowledge, Skills And Abilities

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

Schulte Hospitality Group is an Equal Opportunity Employer.

Compensation Range

20 -22