Guest Service Representative-FT Hotel Granada

Schulte Hospitality Group; Atlanta (GA); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Daily pay option

Telemedicine

Health insurance

401k with company match

Paid parental leave

PTO

Holiday pay

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team in Atlanta. You will greet guests, assist with check-in, and ensure a welcoming, seamless experience from arrival.

The role requires at least one year in front desk operations, strong communication, and reliable cash handling. We offer daily pay, comprehensive benefits, and opportunities for growth within a passionate hospitality culture.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel front desk operations.
• Minimum of high school education.

Responsibilities

• Greet guests with personal recognition.
• Review arrival lists daily and assist in preparing and assembling welcome amenities.
• Escort VIPs to their rooms and check them in prior to arrival.
• Answer the telephone within three rings with a smile and respond to questions or transfer as needed.
• Manage issued bank: count at the beginning and end of shift; ensure cash drops are done according to proper cash handling procedures; report cash over/shorts to management.
• Keep front desk area clean and organized.
• Assist with lobby activation as needed.
• Handle guest PPI data using proper procedures.
• Follow check-in/check-out checklist and retrieve necessary identification documents and forms of payment upon arrival.
• Attend promptly to guest needs and inquiries.
• Perform various other duties as assigned to meet business objectives.

Skills

Customer service

Communication

Time management

Cash handling

Education

High School Diploma

Front Desk Operations knowledge

Job description

Overview

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team. SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of internal and external stakeholders, and continuously strive to make a positive impact. We are passionate hoteliers eager to add like-minded people to our growing team.

What’s In It For You

• Be part of a team committed to an inclusive, employee-focused workplace that supports your development.
• Feel engaged, empowered, and excited to grow with us; our greatest asset is our people.
• Rewarding, fun and flexible work environment with exciting perks and a robust benefits package.
• Benefits include: daily pay option, telemedicine and virtual mental health care access from day one, multiple health and life insurance options, 401k with company match, paid parental leave, PTO, holiday pay, pet insurance, employee assistance program, and savings marketplace discounts on event tickets, electronics, gym memberships, and more.

About the Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We operate more than 200 locations across 38 states and 3 countries, with brands including Marriott, Hilton, IHG, Hyatt, and various independent properties and restaurants.

Responsibilities

• Greet guests as they arrive with personal recognition.
• Review arrival lists daily and assist in preparing and assembling welcome amenities.
• Escort VIPs to their rooms and check them in prior to arrival.
• Answer the telephone within three rings with a smile and respond to questions or transfer as needed.
• Manage issued bank: count at the beginning and end of shift; ensure cash drops are done according to proper cash handling procedures; report cash over/shorts to management.
• Keep front desk area clean and organized.
• Assist with lobby activation as needed.
• Handle guest PPI data using proper procedures.
• Follow check-in/check-out checklist and retrieve necessary identification documents and forms of payment upon arrival.
• Attend promptly to guest needs and inquiries.
• Perform various other duties as assigned to meet business objectives.

Education and Experience

• Minimum of one (1) year in Front Desk Operations.
• In-depth knowledge of hotel front desk operations.
• Minimum of high school education.

Knowledge, Skills and Abilities

• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.

The hiring process may consist of a phone interview, manager interview(s), drug screen, background check, reference checks, and potential employment assessment. Paid Time Off (PTO) is available for eligible associates in accordance with the company’s PTO policy. Specific compensation and benefit details will be discussed during the interview process.

Equal Opportunity Employer

Schulte Hospitality Group is an Equal Opportunity Employer.

Compensation Range: 18.00