Guest Service Representative

My-Place-Hotels; Punta Gorda (FL); On-site; USD 23,419 - 27,552; Part time

Benefits offered by this job

Monthly Bonus Potential

Flexible Scheduling

Direct Deposit

Cross-Training

Growth Potential

Competitive Pay

Job summary

My Place Hotel in Port Charlotte is seeking a Guest Services Representative to be the friendly face guests rely on from reservation to checkout. You will manage check-ins, provide local recommendations, and ensure accurate charges and records while maintaining a clean, welcoming lobby.

The role emphasizes clear communication, multitasking, and dependable, professional service, with opportunities to promote the Stay Rewarded loyalty program and contribute to a positive guest experience.

Qualifications

• Basic computer skills including Microsoft Office.
• Strong verbal and written communication abilities.
• Ability to juggle multiple tasks while staying accurate.
• Reliable, professional demeanor with consistency in work.
• Meticulous approach to guest records and transactions.

Responsibilities

• Greet guests warmly and handle check-ins and check-outs efficiently.
• Manage reservations and record room charges, taxes, and purchases.
• Provide information about local attractions, dining, and amenities.
• Operate the front desk phone, take/messages and coordinate wake-up calls.
• Maintain daily logs, Night Audit prep, and cash handling records.
• Support housekeeping and security checks and promote loyalty program.

Skills

Computer skills

Communication

Multi-tasking

Dependability

Attention to detail

Job description

Location: My Place Hotel- Port Charlotte

About the Role:

Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services Representative. In this key role, you will be the central point of contact for guests, ensuring their stay is seamless from reservation to check-out. If you're an organized, dependable multitasker with a positive attitude and strong knowledge of the local area, this is the perfect opportunity for you!

What You'll Do:

As a Guest Services Representative, your shift will be filled with various tasks aimed at providing top-notch service to our guests:

• Guest Interaction: Welcome and greet guests with a warm and friendly demeanor. Efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to hotel policy.
• Guest Assistance: Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches. Also, address and resolve guest concerns or complaints with professionalism.
• Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
• Financial Transactions: Complete credit card authorizations, accurately handle cash transactions and provide change for guests.
• Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date. Report any issues related to the front desk, guest relations, or maintenance to the General Manager.
• Safety & Security: Adhere to all safety and security protocols. Regularly inspect the property, including walking all floors and stairwells, checking outside doors for security, and ensuring outside lighting is functioning properly.
• Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
• Cleaning: Assist with cleaning tasks, such as laundry (washing, drying, folding, and storing), cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar. Ensure that all entrances and sidewalks are free of snow and ice.
• Support Services: Deliver additional guest supplies such as rollaway cribs, towels, and soap as needed. Issue and track master keys and key cards for housekeeping and maintenance staff.
• Housekeeping Assistance: When needed, assist with cleaning guest rooms, particularly when the hotel is full or the housekeeping staff is short.

What We're Looking For:

Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.

Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues.

Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.

Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential.

Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.

Benefits:

• Competitive Pay: Part Time $17.00
• Monthly Bonus Potential
• Flexible Scheduling
• Direct Deposit
• Cross-Training
• Growth Potential

Ready to Elevate Your Career?

If you're looking for a rewarding role in a fun, supportive environment with growth opportunities, we encourage you to apply for the Guest Services Representative position. Showcase your skills and dedication, and become an essential part of our team, where you can make a real difference in our guests' experiences.