Guest Service Representative

FAIRFIELD INN & SUITES - SAVANNAH I-95 N; Port Wentworth (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Quarterly bonus

Paid time off & holidays

401k with Employer Match

DailyPay option

Hotel discounts

Job summary

LBA Hospitality is seeking a Guest Service Representative to join our front desk team. You will welcome guests, handle check-ins/outs, manage reservations, and promote hotel services to maximize revenue.

Responsibilities include processing payments, balancing transactions, and assisting with guest requests while maintaining privacy and a safe, tidy lobby environment. On occasions you may act as Manager on Duty.

Qualifications

• Experience in customer service or guest relations preferred.
• Strong communication, problem-solving and conflict-resolution skills.
• Ability to manage multiple priorities with attention to detail.

Responsibilities

• Greet guests, register and check out using the property-management system.
• Manage reservations, room assignments, cancellations, and loyalty programs.
• Answer calls and provide information on services, rates and local area.
• Process payments, post charges, and balance end-of-shift transactions.
• Identify sales opportunities and share leads with the team.
• Maintain a clean, organized front-desk and lobby area.

Skills

Communication

Problem-solving

Conflict resolution

Computer skills

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

LBA Hospitality is hiring! Benefits available to all associates include: a quarterly bonus program, paid time off (PTO and holidays), 401k with Employer Match, Option to be paid daily with DailyPay, competitive wages, hotel discounts, and so much more!

Join our hospitality team and help create a welcoming, memorable experience for every guest. The Guest Service Representative manages front-desk activities, responds to guest needs, processes reservations and payments, and uses effective selling strategies to support hotel revenue. This position may also serve as Manager on Duty when assigned.

Key Responsibilities

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Requirements

Qualifications

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Physical and Scheduling Requirements

• With or without reasonable accommodation, the associate must be able to stand and walk for extended periods; bend, stretch, and reach; lift or carry up to 30 pounds; and push or pull up to 60 pounds. This on-site position may require varied shifts, including evenings, weekends, and holidays.
• Employment may be subject to job-related screening consistent with company policy and applicable law.