Guest Service Representative

Schulte Hospitality Group; Jacksonville (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health

Health Insurance

Life Insurance

401k Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on events/electronics/gym

Job summary

Schulte Hospitality Group in Jacksonville, FL is seeking a dynamic Guest Service Representative to join our team. You will greet guests, manage arrival lists, escort VIPs, answer calls, and help ensure a smooth check-in experience.

We value a friendly, service-minded approach and provide daily pay options, comprehensive health and life insurance choices, a 401k match, PTO, and other benefits as part of our commitment to associates.

Qualifications

• Minimum of a high school education.
• At least 1 year in front desk operations or guest services.
• Strong communication and computer skills required.

Responsibilities

• Greets guests on arrival and provides personal recognition.
• Reviews arrival lists and prepares welcome amenities.
• Escort VIPs to rooms and check them in prior to arrival.
• Answer phones within three rings and direct inquiries or transfers.
• Count and secure cash; report cash over/shorts per procedures.
• Maintain a clean, organized front desk area and assist with lobby activation.
• Handle guest PII data following proper procedures.
• Request and verify identification and payment methods at check-in/out.
• Respond promptly to guest needs and inquiries.
• Perform additional duties to meet business objectives.

Skills

Guest service

Communication

Basic computer skills

Cash handling

Education

High school diploma

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks , an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today , with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest . Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

KNOWLEDGE, SKILLS AND ABILITIES

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.

EEO is the Law

Position Type

Full-time

Compensation Range

15-18

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