Guest Service Representative

Hotel Leveque; Elkhart (IN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Insurance coverage from day one

Paid time off from day one

Holiday pay from start

401(k) after 30 days

Hotel and travel discounts

Job summary

Hotel Elkhart is seeking a guest services ambassador to create exceptional experiences for guests in a boutique setting. You will greet guests, handle inquiries, and ensure information accuracy while upholding brand standards.

Responsibilities include promoting loyalty programs, coordinating with departments, and providing clear, empathetic communication across channels to resolve issues. Prior hospitality experience and customer-focused mindset are essential.

Qualifications

• 2+ years of customer service experience, ideally in hospitality or related industry.
• Exemplary verbal and written communication skills in English.

Responsibilities

• Greet and assist arriving guests, ensuring special requests are met and information is accurate.
• Engage in purposeful communication to uncover guest expectations and needs.
• Promote loyalty programs and offer special packages as appropriate.
• Coordinate with hotel departments to deliver timely service and resolve challenges.
• Maintain professionalism and uphold brand standards in all guest interactions.

Skills

Customer service

Hospitality

Education

High School diploma or equivalent

Job description

Historic Hotel Elkhart can Open New Doors to Your Future

• Begin your journey with insurance coverage from day one.
• Enjoy paid time off starting on your first day.
• Receive holiday pay right from the start.
• Enroll in our 401(k) plan after just 30 days.
• Unlock exclusive hotel and travel discounts worldwide.
• Explore professional growth and promotion opportunities.

About This Opportunity...

Step into a role where you are the cornerstone of exceptional guest experiences at a one-of-a-kind hotel. As a brand ambassador, you'll engage with guests, anticipate their needs, and creatively solve challenges. You will exceed expectations, uphold brand standards, and maintain seamless communication with guests and colleagues.

Your Key Responsibilities...

• Greet and assist arriving guests, ensuring all special requests are met and information is accurate.
• Engage in purposeful communication with guests that uncovers expectations and unrealized needs..
• Communicate effectively via phone and electronic channels to ensure guest satisfaction.
• Promote loyalty programs and offer special packages and upgrades as appropriate.
• Coordinate with hotel departments to deliver timely service and resolve challenges.
• Listen attentively and empathize with guest concerns, actively seeking feedback.
• Maintain professionalism consistent with brand and company standards.
• Know hotel emergency procedures and assist guests in need.
• Use communication logs to share pertinent information with team members and supervisors.
• Manage house bank transactions with accuracy and security if applicable.

Requirements...

Experience & Education:

• 2+ years of customer service experience, ideally in hospitality or a related industry.
• High School diploma or equivalent educational certification required.

Communication:

• Exemplary verbal and written communication skills.
• Proficiency in speaking, reading, and writing English, the primary language used at Hotel Elkhart.

Physical Demands:

• Work at a standing desk/computer for 8+ hours a day; frequent standing and walking required.
• Occasionally lift and maneuver up to 30 pounds.

About First Hospitality…

Founded in 1985 and headquartered in Chicago, First Hospitality is a visionary hotel development, investment, and management company. Our strategic vision is to create value through excellence and a willingness to embrace innovative approaches.

We are committed to attracting and retaining a high-performing, diverse workforce where differences are valued and respected to better serve our varied clientele. First Hospitality fosters an inclusive work environment that encourages collaboration, flexibility, and fairness. Equal Opportunity Employer.

Hotel Elkhart, Tapestry Collection by Hilton

Hotel with 93 Rooms

A One-Of-A-Kind Stay In Historic Elkhart

We’re a full-service boutique hotel in downtown Elkhart, within one block of museums and the Lerner Theatre. Enjoy local cuisine at our onsite restaurants and the view from our rooftop bar. Elkhart River Greenway Trail, riverfront parks, and Wellfield Botanic Gardens are less than one mile from us. The University of Notre Dame is 30 minutes away.