Guest Service Representative

SOPHY® Hyde Park; Chicago (IL); On-site; USD 80,000 - 100,000; Part time

Job summary

A leading hotel in Chicago is seeking a Guest Service Representative to provide excellent customer service. Responsibilities include greeting guests, handling reservations, and addressing guest inquiries. Ideal candidates will have prior customer service experience and strong communication skills. This part-time position offers a pay of $18.50 per hour along with various employee benefits.

Benefits

Health coverage contributions

401K plan and yearly match

Paid time off and holidays

Employee assistance programs

Travel discounts

Qualifications

• Prior customer service experience is preferred.
• The ability to learn quickly and follow instructions.
• Physical demands include walking, standing, and lifting.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately.
• Process payments and maintain accurate records.
• Address guest concerns and resolve issues promptly.

Skills

High-level customer service

Effective communication

Attention to detail

Composure under pressure

Very good phone skills

Education

High school diploma or equivalent work experience

Job description

Join to apply for the Guest Service Representative role at SOPHY Hyde Park.

Base pay range

$18.50/hr - $18.50/hr

We’re more than just a team - we’re a community dedicated to making a difference every day. At Olympia Hospitality and the Sophy Hotel, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you!

The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.

Part time hours - starting pay $18.50 per hour.

Join a Team that Puts Your Well-Being First!

At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job - you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Here’s how we show our commitment:

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and options to purchase additional employee paid life insurance.
• Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Earned wage access program available.
• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and a recovery-friendly workplace, we’re here to help you thrive.
• Perks: Travel discounts as a team member; additional benefits may be available based on location.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills Required

• Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure under pressure; demonstrates very good phone skills.

Experience / Education

• Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.

Physical Demands

• This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.