Guest Service & Night Audit Specialist

M&R Hotel Management; New York (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

M&R Hotel Management is seeking a Guest Service Agent and Night Audit Relief at Holiday Inn - Times Square in New York. You will deliver warm, efficient front desk service from check-in to check-out, handle reservations via the PMS, and support nightly audit tasks in a fast-paced urban hotel environment.

The role emphasizes guest satisfaction, attention to detail, and collaboration with housekeeping and other departments. Some shifts include nights, weekends, and holidays. Training provided.

Responsibilities

• Welcome guests and manage check-in/check-out procedures with accuracy.
• Verify IDs, process payments, and issue room keys per security policies.
• Communicate room types, rates, policies, and local info to guests.
• Handle early arrivals/late check-outs and requests professionally.
• Serve as primary contact for guest inquiries and resolve issues promptly.
• Use the PMS to create/modify/cancel reservations and manage inventory.
• Post charges and reconcile end-of-shift cash/credit transactions.
• Distribute nightly reports as required by management.
• Coordinate with Housekeeping and other departments to fulfill guest needs.

Job description

M&R Hotel Management is seeking a Guest Service Agent and Night Audit Relief at Holiday Inn - Times Square in New York. You will deliver warm, efficient front desk service from check-in to check-out, handle reservations via the PMS, and support nightly audit tasks in a fast-paced urban hotel environment.

The role emphasizes guest satisfaction, attention to detail, and collaboration with housekeeping and other departments. Some shifts include nights, weekends, and holidays. Training provided.