Guest Service Manager

Eagle Crest Communities; Waupaca (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan (403B)

Life Insurance

Paid Time Off

Wellness Center access

Bleu Barn employee discount

Flexible Scheduling

No Overtime

Job summary

Eagle Crest Communities' Bethany Home in Wisconsin is seeking a Guest Service Manager to oversee front-of-house food and beverage operations across the senior living campus, ensuring high-quality dining for residents, families, guests and catered events while leading and supervising dining staff.

The role collaborates with the Food & Beverage Director and Kitchen Manager to maintain service excellence, dietary compliance, and operational efficiency in a compassionate senior living setting.

Qualifications

• High school diploma or equivalent.
• Minimum 5 years of relevant food service or hospitality experience.
• Minimum 3 years of management experience.
• ServeSafe certification or ability to obtain within 90 days.
• Strong leadership, communication, customer service, and problem-solving skills.
• Understanding of senior living environments and older adults' needs.

Responsibilities

• Supervise, train, coach, and schedule dining service staff.
• Monitor employee performance and ensure adherence to policies and procedures.
• Take corrective action when needed.
• Maintain an active presence on the dining floor during service.
• Ensure restaurant-quality food service and presentation.
• Oversee dining operations across all campus locations.
• Interact regularly with residents and guests to ensure satisfaction.
• Address resident concerns and resolve service issues promptly.
• Gather and utilize feedback from residents, families, and staff to improve service.
• Monitor timeliness, appearance, temperature, and portion control of meals.
• Verify the resident's dietary information and communicate changes to staff.
• Ensure compliance with nutritional standards and special diet requirements.
• Maintain accurate records and operational consistency.
• Follow HACCP procedures; ensure proper food handling, labeling, storage, sanitation.
• Coordinate maintenance requests when needed.
• Assist in planning, setting up, and executing catered events and special functions.
• Support the Kitchen Manager and Food & Beverage Director as needed.

Skills

Leadership

Communication

Customer service

Problem-solving

Senior living knowledge

Education

High school diploma or equivalent

ServeSafe certification or ability to obtain within 90 days

Job description

Title: Guest Service Manager

Type: Full-Time

Location: Bethany Home

Work type: Onsite

Pay Range: $20.00

Hours: 6:00 am to 2:30 pm or 10:30 am to 7:00 pm

Position Summary

The Guest Service Manager oversees all front-of-house food and beverage operations across Bethany's senior living campus. The role is responsible for ensuring high-quality dining experiences for residents, families, guests, and catered events while leading, training, scheduling, and supervising dining staff. The position works closely with the Food & Beverage Director and Kitchen Manager to maintain service excellence, resident satisfaction, food safety compliance, and operational efficiency.

Key Responsibilities

Leadership & Staff Management

• Supervise, train, coach, and schedule dining service staff.
• Monitor employee performance and ensure adherence to policies and procedures.
• Take corrective action when needed.
• Maintain an active presence on the dining floor during service.

Dining & Guest Experience

• Ensure restaurant-quality food service and presentation.
• Oversee dining operations across all campus locations.
• Interact regularly with residents and guests to ensure satisfaction.
• Address resident concerns and resolve service issues promptly.
• Gather and utilize feedback from residents, families, and staff to improve service.

Operations & Quality Control

• Monitor timeliness, appearance, temperature, and portion control of meals.
• Verify the resident's dietary information and communicate any changes to staff.
• Ensure compliance with nutritional standards and special diet requirements.
• Maintain accurate records and operational consistency.

Food Safety & Compliance

• Follow and enforce HACCP food safety procedures.
• Ensure proper food handling, labeling, storage, and sanitation.
• Conduct inspections of service equipment and dining areas.
• Coordinate maintenance requests when needed.

Events & Catering

• Assist in planning, setting up, and executing catered events and special functions.
• Support the Kitchen Manager and Food & Beverage Director as needed.

Required Qualifications

• High school diploma or equivalent.
• Minimum 5 years of relevant food service or hospitality experience.
• Minimum 3 Years Of Management Experience.
• ServeSafe certification or the ability to obtain within 90 days.
• Strong leadership, communication, customer service, and problem-solving skills.
• Understanding of senior living environments and older adults' needs.

What We Offer: Competitive Wages + Full Benefits Package

• Health, Dental, and Vision Insurance
• 403B Retirement Plan with Employer Matching
• Life Insurance & Short-Term Disability
• Generous Paid Time Off (PTO) On-Site Perks
• Wellness Center access (with employee discount!)
• On-site restaurant Bleu Barn – employees get 50% off Work-Life Balance
• Flexible Scheduling
• No Mandated Overtime

About Us

Located on the shores of beautiful Shadow Lake in Waupaca, Wisconsin, Bethany is a faith-based, non-profit senior living community that provides a nurturing Christian environment and a continuum of care that responds to individual needs and choices at all life stages. Our care model includes independent living, assisted living, skilled nursing care, and rehabilitation. Bethany has a rich legacy of providing exceptional care for over 130 years. Our core values of Stewardship, Empowerment, Respect, Vision, Integrity, Compassion, and Excellence (S.E.R.V.I.C.E) continually inspire us to reach new heights in senior living. If this is the type of culture and team you would like to be a part of, please apply today! Bethany is an Equal Opportunity Employer

Compensation details: 20-20 Hourly Wage