Guest Service Leader PT

Lowes Foods; Hickory (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in retail is seeking a Guest Service Leader to ensure a pleasant checkout experience for every guest. This role involves supervising front end operations, training staff, and maintaining service standards. Ideal candidates will have a friendly personality, effective communication skills, and a willingness to learn. Join a dynamic team focused on delivering exceptional service and creating a welcoming atmosphere for guests. If you are passionate about customer service and enjoy working in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Ability to lift 25 lbs occasionally and 15 lbs constantly.
• Ability to read and understand information and directions.

Responsibilities

• Maintain Guest Service Standards and ensure a pleasant checkout experience.
• Train cashiers and manage guest traffic flow effectively.
• Communicate performance issues to the guest service manager.

Skills

Friendly, outgoing personality

Ability to work well with others

Effective communication and guest service skills

Math skills proficiency

Knowledge of front end operations

Ability to supervise, train, and develop staff

Willingness to learn multiple tasks

Job description

Join to apply for the Guest Service Leader PT role at Lowes Foods.

Overview

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

Responsibilities

1. Maintain Guest Service Standards.
2. Ensure that front end standards detailed in the No Noticeable Wait Policy are met at all times.
3. Manage guest traffic flow from both the guest side and bagging side of the register, using this as an opportunity to interact with guests and monitor productivity.
4. Collaborate with the Store Manager and Guest Service Manager to develop schedules that provide the desired level of service within established labor guides.
5. Train cashiers to call additional hosts to the front end as needed and according to the daily call-up list.
6. Handle guest and host requests, refunds, overrides, and check approvals promptly and professionally.
7. Keep the front end clean, neat, and clutter-free at all times; ensure the parking lot is free of debris and excessive carts.
8. Be a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
9. Ensure all unused check lanes are blocked off when not in use.
10. Monitor and enforce all front end policies related to Asset Protection and Shrink Control.
11. Provide training and development to front end hosts to meet performance standards.
12. Communicate any problem areas or performance issues to the guest service manager.
13. Provide ongoing feedback to front end hosts about their performance to maintain service levels.
14. Process guest orders, including performing as a cashier or guest service clerk.
15. Perform other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs occasionally and 15 lbs constantly.
• Ability to read and understand information and directions.
• Knowledge of front end operations.
• Ability to supervise, train, and develop staff.
• Willingness to learn multiple tasks and technical requirements.
• Effective communication and guest service skills.
• Ability to stand for extended periods.
• Math skills proficiency.
• Ability to work well with computers.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Retail Groceries