Guest Service Leader

Cumberland Farms; Rocky Hill (CT); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive wages

Earned wage access

401K with Company Match

Team member discounts

Flexible Scheduling

Tuition Reimbursement

Employee Assistance Program

Additional benefits for FT team

Résumé du poste

Cumberland Farms is seeking a high-energy Guest Service Leader to support store operations and coach team members in delivering outstanding guest service. You will greet guests, process transactions, keep the store clean and stocked, and assist the Store Manager with daily duties, including onboarding new team members and leading by example.

This role offers both part-time and full-time hours, with scheduling flexibility to cover day and night shifts.

Qualifications

• Experience in guest service or retail preferred.
• 6-12 months retail, guest service or restaurant experience.
• ServSafe certification a plus but not mandatory.
• Ability to work varying hours including nights and weekends.

Responsabilités

• Greet all guests in a friendly manner to make them feel welcomed and appreciated and invite them to return at a later date.
• Process guest transactions in an efficient and friendly manner to minimize guest wait time.
• Maintain the overall appearance and cleanliness of both the inside and outside of the store, including coffee station, food service area, and restrooms.
• Monitor and replenish product on the sales floor, rotating stock and keeping levels full to achieve 100% in-stock.
• In Store Manager’s absence, complete Manager’s reports, product ordering and banking as needed.
• Lead by example in execution of Company values, programs and policies; provide training and coaching to team members.
• In food service stores, assist with food preparation and food safety to provide a consistent guest experience.
• Ensure safety as a priority for guests and team members.
• Perform other duties as assigned by Store Manager or acting in their absence.

Connaissances

Guest service

Leadership

Communication

Teamwork

Decision making

High energy

Interpersonal skills

Formation

High School diploma or GED

Outils

ServSafe

Description du poste

Description

Are you a high energy, outgoing person who loves to help others and work as part of a team? Are you interested in starting a career in retail? Do you thrive in fast paced environments? Then you may be the perfect addition to our team!

What We Offer

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• 401K with Company Match
• Team Member Discounts
• Flexible Scheduling
• Tuition Reimbursement
• Employee Assistance Program
• Additional benefits for FT team members

Position Summary

Guest Service Leaders are crucial to the success of our stores, creating stability with store operations and guiding the team in serving and delighting our guests. If you are a high energy, outgoing person who loves to help others, work as part of a team, and who is looking for a leadership role, this job is for you! Responsibilities involve supporting the Store Manager with day to day operations, assuming shift leader responsibilities in the Store Manager’s absence, and leading by example with great guest service behaviors so that we are the clear choice for our guests. Guest Service Leaders will greet and welcome our guests, coach fellow team members on service behaviors, help keep our stores in-stock, clean and organized to make the guest experience fast, easy and pleasant. This role supports the Store Manager and other team members in delivering an exceptional guest shopping experience and a working environment that promotes engagement and living the Company Values.

Responsibilities

• Greet all guests in a friendly manner to make them feel welcomed and appreciated and invite them to return at a later date.
• Process guest transactions in an efficient and friendly manner to minimize guest wait time.
• Maintain the overall appearance and cleanliness of both the inside and outside of the store. Ensuring that the coffee station is clean and stocked; the food service area is spotless, and the bathrooms are sparkling clean
• Monitor and replenish as needed product on the sales floor, including coolers and freezers, rotating stock and keeping product levels full so that we have what our guests’ desire and achieve the Company goal of 100% in-stock at all times.
• In Store Manager’s absence, complete Manager’s reports, product ordering and banking as needed.
• Lead by example in execution of Company values, programs, processes and policies.
• Provide training, feedback, coaching and direction to fellow team members, assuming role of store lead in Store Manager’s absence.
• In food service stores, assist with food preparation and food safety, executing Company processes and programs to provide a consistent guest shopping experience.
• Make safety a priority within the store for guests and team members.
• Perform other duties as assigned at the discretion of the Store Manager or Person in Charge in SM’s absence.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Working Relationships

Store team members, Store Manager, District Manager, and various Corporate personnel and vendors

Requirements

Minimum Education: N/A

Preferred Education: High School or GED

Minimum Experience: 6 months as a Guest Service Associate

Preferred Experience: 6-12 months retail, guest service or restaurant

Preferred Licenses/Certifications and Skills: ServSafe /Food Safety certification a plus but not mandatory

Soft Skills

• Comfortable talking and interacting with guests and team members
• Leadership by example
• Ability to make decisions in a timely manner
• High energy, positive demeanor
• Ability to move from one activity to another quickly
• Team oriented; willing to give extra effort to help teach and coach others
• Computer skills are helpful

Scheduling

This position is a part time and full-time and involves working a variety of hours, day and night, as Cumberland Farms stores can be open 24 hours depending on the store. Weekend & Holiday hours are required.

Hours & Conditions

Part-time (up to 29 hours), Full-time (30-40 hours)

Travel

5%. Ability to deliver deposits to the bank independently (where applicable) and have own vehicle to do so.

Physical Requirements

Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures). The noise level in the work environment is usually moderate.

Other

Specialized attire required in food establishments

Additional Info

In the spirit of pay transparency, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.