Guest Service Lead

The Fresh Market; Charlotte (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Team member discount

Early Earn Wage Access

401K match

Financial Wellness Program

Personal time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Pet insurance discounts

Job summary

The Fresh Market is seeking a Guest Service Department Lead in Charlotte, NC. You will support the Guest Service Department Manager, lead a front-line team, and ensure every guest feels welcome while maintaining store standards.

Responsibilities include coaching staff, solving guest concerns promptly, and implementing merchandising plans to boost sales. Flexible schedule required, including weekends and holidays.

Qualifications

• Progressive management experience in supermarkets, retail, or related fields.
• Ability to lead and develop high-performing teams and deliver guest-focused service.
• Strong communication and problem-solving skills with a flexible schedule.

Responsibilities

• Monitor labor schedules to meet productivity and budget goals.
• Uphold cash office procedures and controls.
• Act as a resource in the manager’s absence and coach the team.

Skills

Leadership

Customer service

Communication

Problem solving

Flexibility

POS proficiency

Scheduling tools

Microsoft Office

Team development

Education

Associate’s degree in business/retail management

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market & You

Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, and memorable experience through exceptional, personal service. We’re looking for a leader who brings positive energy, strong character, and a commitment to excellence every day. We value teamwork, celebrate our shared success, and look forward to the impact you’ll make on our store, our team, and our community.

The Fresh Market & You

Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, and memorable experience through exceptional, personal service. We’re looking for a leader who brings positive energy, strong character, and a commitment to excellence every day. We value teamwork, celebrate our shared success, and look forward to the impact you’ll make on our store, our team, and our community.

Our Added Benefits For Joining The Fresh Market Team

• Team Member discount up to 40%
• Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
• 401K contribution and company match
• Financial Wellness Program
• Personal time off and additional time off purchase plans are available
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and many more.

About the Position

Do you have a passion for food? Are you committed to delivering an excellent experience for guests? As a Guest Service Department Lead, you’ll help bring our mission to life by supporting the Guest Service Department Manager in making everyday eating extraordinary. You’ll assist in leading your team with care and purpose, ensuring every guest feels welcome and every department looks its best. You’ll work side by side with your team and manager, teaching and coaching them to grow while celebrating their successes. You’ll keep things running smoothly, solve problems quickly, and step in as acting manager when needed. This role reports to the Guest Service Department Manager and embodies a culture of leadership, hospitality, excellence and teamwork.

What You'll Do

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach "Impeccable Hospitality" by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Availability

This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Qualifications

At a minimum, what you’ll need

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.

Preferred Qualifications

• Associate’s degree in business, retail management, or related field; or equivalent experience.
• Experience in grocery, fresh food retail, hospitality, or high-volume specialty retail environment
• Knowledge of inventory management systems and financial reporting.
• Bilingual skills a plus.

Physical And Work Conditions

• Repetitive hand/arm movements, grasping, bending, reaching, ability to lift, push, or pull up to 50 pounds by oneself, and exposure to extreme temperatures.
• Ability to use tools and equipment: knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
• Required to spend long periods of time on their feet and stand or walk without a break (for up to 4 hours or as required by law)
• Required to wear an approved hat, hair net, and/or beard guard, and personal protective equipment.

We are proud to be an Equal Opportunity Employer

The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.

Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

The statements in this job posting describe the general nature and level of work expected in this role, but are not all inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties and skills required