Guest Service Host

Priority Dispatch Corp.; Westchester (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Guest Service Host to greet guests and vendors at our gaming cafe locations. You will deliver exceptional service, resolve issues, and promote promotions while maintaining a clean, safe environment.

Key duties include handling cash and POS transactions, recording guest activity, stocking, sanitizing, and upholding regulations. If you are 21+, reliable, and customer-focused, apply to join our team.

Qualifications

• Must be 21 years of age.
• Previous customer service experience preferred.
• Able to use a touch-sensitive POS system.
• Able to bend, reach, lift and/or carry 15 pounds.
• Maintain active floor presence for extended periods.
• Attend meetings and trainings as required.

Responsibilities

• Provide exceptional customer service.
• Create memorable guest experiences every shift.
• Anticipate guest needs with tailored solutions.
• Be knowledgeable about gaming machines and features; resolve issues.
• Promote marketing initiatives consistently.
• Document guest activity accurately.
• Maintain cleanliness and sanitation of all areas.
• Manage cash drawer, sales, deposits, and tips.
• Prohibit underage guests from alcohol/gambling with ID.
• Communicate business needs to management.
• Prepare and serve food and beverages to standard.
• Record cooler/freezer temperatures each shift.
• Complete certification courses within 30 days of hire.
• Maintain regular attendance and punctuality.
• Perform other duties as requested.

Skills

Customer service

Interpersonal skills

Teamwork

POS system

Cash handling

Communication

Reliability

Time management

Tools

POS system software

Inventory management system

Job description

Reporting:Senior Multi-Unit Manager and/or Multi-Unit ManagerDescription:The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service, ensuring every guest enjoys an outstanding gaming experience. The Guest Service Host is someone who is welcoming, customer-focused, and understands the importance of prioritizing guest satisfaction while maintaining efficient operations.Expectations:Act with integrity and honesty in all work-related duties.Maintain the operations of the store independently during each scheduled shift.Maintain a positive work environment for employees, guests, and vendors.Uphold state, local, and company standards, regulations, and site inspectionsCollaborate with fellow employees and managers.Responsibilities:Provide exceptional customer service.Genuinely create memorable experiences for all our guests, every shift, every day, every time.Anticipate customer needs by actively listening and offering tailored solutions.Be knowledgeable of vgt machines, games, and features, and how to resolve machine issues.Enthusiastically promote marketing initiatives consistently to every guest.Accurately document guest activity and records.Maintain the highest standard of cleanliness and sanitation.Clean and sanitize café and gaming areas, restrooms, kitchen spaces, and common areas maintaining a tidy appearance.Empty trash bins and ensure proper disposal of waste.Perform deep cleaning tasks, as needed.Effectively communicate business needs including but not limited to issues such as guest feedback, broken equipment, and/or low product inventory.Responsibly manage financial transactions including cash drawer, sales, daily deposits, and tips.Prohibit underage patrons from purchasing alcohol or gambling by ID’ing every guest, every time.Actively support liquor, gaming, health, and other regulatory inspectors to ensure compliance and maintain strong professional relationships.Prepare and serve food and beverage items, ensuring consistent food quality and standards.Sample food items for guests throughout shift.Record cooler and freezer temperatures each shift.Successfully complete certification courses within 30 days of hire.Basset, Allergen, sexual harassment, and Illinois Food ManagerProviding a safe environment for staff, guests, and vendors.Locking doors and setting alarms.Reporting safety hazards or concerns such as torn carpet or defective furniture.Maintains regular and consistent attendance and punctuality.Perform other duties as requested by management.Skills and Experience:Must be 21 years of agePrevious customer service experience is preferred.Must have a reliable form of transportation.Able to use a touch-sensitive POS system.Being able to bend, reach, lift and/or carry 15 pounds.Must be able to maintain an active and engaged floor presence for periods exceeding 60 minutes.Knowledge of the service environment.Strong interpersonal skills and the ability to work as part of a team.Attend meetings and trainings as required by management.