Guest Service Host

Priority Dispatch Corp.; Dixon (IL); On-site; USD 26,000 - 32,000; Full time

Job summary

Priority Dispatch Corp. invites a Guest Service Host to join our team in Illinois. You will be the first friendly face for guests and vendors, handling transactions, providing memorable service, and maintaining a clean, compliant cafe and gaming area. You’ll promote marketing initiatives and document guest activity, while ensuring safety standards are met.

You must be 21+, with reliable transport, able to operate a touch-sensitive POS, and work as part of a team in a fast-paced environment.

Qualifications

• Experience in delivering high-quality guest service and handling monetary transactions.
• Ability to operate a touch-sensitive POS system and maintain cash accuracy.
• Knowledge of health, safety, and alcohol/gaming regulations is preferred.

Responsibilities

• Provide exceptional customer service to guests and vendors.
• Maintain cleanliness and sanitation of cafe, gaming areas, and restrooms.
• Record guest activity and transactions; manage daily deposits and tips.
• Identify and resolve machine issues; upsell marketing initiatives as appropriate.
• Enforce underage drinking restrictions and support regulatory inspections.
• Prepare and serve food/beverage items; ensure consistent quality.
• Communicate needs to management and document guest feedback.

Skills

Customer service

Cash handling

POS system operation

Teamwork

Food/beverage service

Regulatory compliance

Attention to detail

Tools

POS software

Cash handling systems

Job description

Reporting:Senior Multi-Unit Manager and/or Multi-Unit ManagerDescription:The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service, ensuring every guest enjoys an outstanding gaming experience. The Guest Service Host is someone who is welcoming, customer-focused, and understands the importance of prioritizing guest satisfaction while maintaining efficient operations.Expectations:Act with integrity and honesty in all work-related duties.Maintain the operations of the store independently during each scheduled shift.Maintain a positive work environment for employees, guests, and vendors.Uphold state, local, and company standards, regulations, and site inspectionsCollaborate with fellow employees and managers.Responsibilities:Provide exceptional customer service.Genuinely create memorable experiences for all our guests, every shift, every day, every time.Anticipate customer needs by actively listening and offering tailored solutions.Be knowledgeable of vgt machines, games, and features, and how to resolve machine issues.Enthusiastically promote marketing initiatives consistently to every guest.Accurately document guest activity and records.Maintain the highest standard of cleanliness and sanitation.Clean and sanitize café and gaming areas, restrooms, kitchen spaces, and common areas maintaining a tidy appearance.Empty trash bins and ensure proper disposal of waste.Perform deep cleaning tasks, as needed.Effectively communicate business needs including but not limited to issues such as guest feedback, broken equipment, and/or low product inventory.Responsibly manage financial transactions including cash drawer, sales, daily deposits, and tips.Prohibit underage patrons from purchasing alcohol or gambling by ID’ing every guest, every time.Actively support liquor, gaming, health, and other regulatory inspectors to ensure compliance and maintain strong professional relationships.Prepare and serve food and beverage items, ensuring consistent food quality and standards.Sample food items for guests throughout shift.Record cooler and freezer temperatures each shift.Successfully complete certification courses within 30 days of hire.Basset, Allergen, sexual harassment, and Illinois Food ManagerProviding a safe environment for staff, guests, and vendors.Locking doors and setting alarms.Reporting safety hazards or concerns such as torn carpet or defective furniture.Maintains regular and consistent attendance and punctuality.Perform other duties as requested by management.Skills and Experience:Must be 21 years of agePrevious customer service experience is preferred.Must have a reliable form of transportation.Able to use a touch-sensitive POS system.Being able to bend, reach, lift and/or carry 15 pounds.Must be able to maintain an active and engaged floor presence for periods exceeding 60 minutes.Knowledge of the service environment.Strong interpersonal skills and the ability to work as part of a team.Attend meetings and trainings as required by management.