Guest Service Expert

Philadelphia International Airport (PHL); Philadelphia (Philadelphia County); On-site; USD 17,000 - 22,000; Full time

Job summary

Marriott Hotels seeks a Guest Service Expert to deliver memorable dining experiences at 1 Arrivals Rd, Philadelphia. You will help guests, coordinate with the kitchen, and ensure smooth service while maintaining high standards of professionalism and hospitality.

Applicants should have a high school diploma or GED and less than one year of related experience; supervision experience is not required. This is a full-time, on-site position with tip eligibility.

Qualifications

• High school diploma or GED equivalent.
• Less than 1 year related work experience.
• No supervisory experience.

Responsibilities

• Serve guests, take orders, and interact with kitchen staff to ensure timely service.
• Set tables, maintain cleanliness, and manage supplies to support smooth service.
• Uphold quality standards and professional appearance in all guest interactions.

Education

High school diploma or GED

Job description

Additional Information

Job Number 26117984

Job Category Food and Beverage & Culinary

Location 1 Arrivals Rd, Philadelphia, Pennsylvania, United States, 19153 VIEW ON MAP (https://www.google.com/maps?q=1%20Arrivals%20Rd%2C%20Philadelphia%2C%20Pennsylvania%2C%20United%20States%2C%2019153)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Tip Eligible: Y

Position Summary

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International.