Guest Service Expert

Castle Rock Chamber of Co; Castle Rock (CO); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Tip share up to $2/hour

50% off menu items

Paid time off (PTO)

Medical, dental & vision benefits

401(k) match

Employee Assistance Program

Referral bonuses

Growth opportunities

Free uniform

Job summary

Smashburger in Castle Rock is seeking a Guest Service Expert to create memorable guest experiences by greeting customers, taking accurate orders, and handling payments with a friendly attitude.

You will make menu recommendations, upsell where appropriate, keep the dining area clean, and support the team in a fast-paced setting to ensure guests leave satisfied.

Qualifications

• Strong communication and teamwork skills.
• Stand for long periods and lift up to 25 lbs.
• Flexible hours including nights, weekends, and holidays.
• Commitment to food safety and company standards.
• Authorized to work in the U.S. (E-verify).

Responsibilities

• Greeting guests with a friendly, positive attitude.
• Taking accurate orders and handling payments.
• Making menu recommendations and upselling when appropriate.
• Keeping the dining area clean and welcoming.
• Supporting your team in a fast-paced environment.
• Ensuring every guest leaves satisfied.

Skills

Strong communication

Teamwork

Job description

At Smashburger, we don’t just make burgers—we create crave-worthy moments that keep guests coming back for more. We’re driven by a shared commitment to excellence, working as one team and taking bold action to deliver unforgettable experiences. Here, you’ll be part of a group that works hard and genuinely cares—where passion and dedication matter just as much as skill. At Smashburger, we live by our values:
As a Guest Service Expert, you’ll create great experiences for every guest by:

• Greeting guests with a friendly, positive attitude
• Taking accurate orders and handling payments
• Making menu recommendations and upselling when appropriate
• Keeping the dining area clean and welcoming
• Supporting your team in a fast-paced environment
• Ensuring every guest leaves satisfied

At Smashburger, we don’t just make burgers—we create crave-worthy moments that keep guests coming back for more. We’re driven by a shared commitment to excellence, working as one team and taking bold action to deliver unforgettable experiences. Here, you’ll be part of a group that works hard and genuinely cares—where passion and dedication matter just as much as skill. At Smashburger, we live by our values:
As a Guest Service Expert, you’ll create great experiences for every guest by:

• Greeting guests with a friendly, positive attitude
• Taking accurate orders and handling payments
• Making menu recommendations and upselling when appropriate
• Keeping the dining area clean and welcoming
• Supporting your team in a fast-paced environment
• Ensuring every guest leaves satisfied

What We’re Looking For

• Strong communication and teamwork skills
• Ability to stand for long periods and lift up to 25 lbs
• Availability for flexible hours, including nights, weekends, and holidays
• Commitment to food safety and company standards
• Must be able to produce authorized U.S. work documents: Smashburger participates in E-verif
• Taste Obsessed– Bring flavor into every shift
• Premium Experience– Lead Boldly. Deliver Flawlessly
  Stay Hungry– Literally & Figuratively
  One Team! One Smash!– Smash Together
  Do What’s Right– Act with honesty and consistency.
  If this sounds like your kind of place, we’d love to have you on the team!
  Why You’ll Love Working Here
• Earn extra with tip share (up to $2/hour)
• 50% off delicious menu items
• Flexible schedules in a fun, team-focused environment
• Paid time off, medical, dental & vision benefits*
• 401(k) match (21+)
• Employee Assistance Program
• Referral bonuses
• Fast-track opportunities for growth and leadership roles
• Free uniform
• Eligibility based on tenure and hours worked

Additional Postings available from Smashburger