Guest Service Desk Clerk

Festival Foods; West Allis (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

Festival Foods in West Allis, Wisconsin is seeking a part-time Guest Services Clerk to join our team at the Service Desk.

You will greet guests, answer questions, process transactions accurately, handle refunds or exchanges, and support additional services with a friendly, helpful attitude. Strong communication and teamwork are essential to keep lines moving and guests satisfied.

Availability must include at least 16 hours per week with a minimum of 8 hours per day on available days.

Qualifications

• Experience in frontline guest service in a retail setting.
• Ability to handle cash and transactions accurately.
• Strong communication and interpersonal skills.
• Capable of multitasking and prioritizing tasks.

Responsibilities

• Provide outstanding guest service at the service desk and respond to inquiries.
• Process transactions accurately and manage cash at the counter.
• Assist guests with refunds, exchanges, and offers as needed.
• Support additional services such as ticket sales or DMV where applicable.
• Maintain cleanliness and organization at the service counter.

Skills

Customer service

Cash handling

Communication

Teamwork

Attention to detail

Tools

POS system

Job description

Location : Name

West Allis

Position Type

Part-Time

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Guest Services Clerk!

Job Title: Guest Service Desk Clerk

Reports to: Guest Services Manager

Job Description

What You’ll Do:

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include:

• Provide Outstanding Service: Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional manner—whether in-person, by phone, or electronically.

• Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media at the Service Counter, and manage tasks like cashier tills distribution and additional services such as DMV, Lottery, and ticket sales.

• Support Guest Needs: Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to appropriate resources.

• Quality Standards: Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.

• Money Handling: Distributes cashier tills and partners with cashiers throughout the day to ensure associate and guest needs are being met. Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers.

• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

• Collaborate with the Team: Perform other duties as assigned.

What We’re Looking For:

To succeed as a Festival Foods Guest Services Clerk, you should have:

• Availability: Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days.

• Customer Focus: A genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills.

• Attention to Detail: The ability to process information accurately through the register system, and a good sense of prioritizing multiple tasks.

• Communication Skills: Ability to communicate effectively with both guests and associates.

• Technical Skills: Operate all necessary equipment and excel in an environment with a wide range of goods and services.

• Teamwork: Strong communication and collaboration skills, with an interest in supporting your team’s success.

Physical Demands and Work Environment:

The physical demands and work environment described below