Guest Service Desk Clerk

Festival Foods; Mauston, Northern (WI, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Festival Foods in Mauston, Wisconsin is seeking a Part-Time Guest Services Clerk to join our team at the guest services desk.

You will handle transactions, assist guests with refunds and exchanges, answer inquiries, and maintain high quality standards while supporting a friendly shopping experience. This role supports DMV, Lottery and ticket sales as part of daily tasks.

Qualifications

• Availability of at least 16 hours per week with 8 hours per day on available days.
• Strong interpersonal and guest service skills.

Responsibilities

• Provide Outstanding Service: respond to inquiries and resolve issues professionally.
• Ensure Smooth Operations: process transactions and manage cash at the Service Counter.
• Support Guest Needs: handle refunds, exchanges, and offers; escalate unresolved issues.
• Quality Standards: meet 100% quantity expectations by 10 am and 5 pm.
• Money Handling: maintain cash/media at registers and distribute tills.
• Honor Commitments: regular attendance and notice for replacements.
• Collaborate with the Team: perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Job description

Location : Name

Mauston

Position Type

Part-Time

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Guest Services Clerk!

Job Title: Guest Service Desk Clerk

Reports to: Guest Services Manager

Job Description

What You’ll Do:

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include:

• Provide Outstanding Service: Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional manner—whether in-person, by phone, or electronically.

• Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media at the Service Counter, and manage tasks like cashier tills distribution and additional services such as DMV, Lottery, and ticket sales.

• Support Guest Needs: Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to appropriate resources.

• Quality Standards: Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.

• Money Handling: Distributes cashier tills and partners with cashiers throughout the day to ensure associate and guest needs are being met. Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers.

• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

• Collaborate with the Team: Perform other duties as assigned.

What We’re Looking For:

To succeed as a Festival Foods Guest Services Clerk, you should have:

• Availability: Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days.

• Customer Focus: A genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills.