Guest Service Attendant

Mendocino Railway; Fort Bragg (CA); On-site; USD 23,000 - 28,000; Part time

Job summary

Mendocino Railway operates the Skunk Train in Fort Bragg, CA, and seeks a part-time Guest Services Attendant for the Gift Shop to support guests with their shopping experience.

The role involves fast-paced customer service, stocking, POS use, and providing information about the train and its history. Availability on weekends/holidays is required; the team values positive, proactive staff who can communicate clearly.

Qualifications

• Must be 18 years of age.
• 1+ years of customer service in a guest-facing role.
• Willingness to work a flexible schedule including weekends and holidays.
• A positive attitude and excellent teamwork.
• Strong verbal and written communication skills to provide information to guests.
• Possess a valid driver’s license.
• Ability to pass a drug screen and criminal background check.

Responsibilities

• Provide excellent customer service in a fast-paced, high-volume setting.
• Stock and maintain supplies and retail products.
• Maintain credit card receipts using a computerized POS.
• Understand the POS system or be trained on the technology.
• Provide concise information to guests about the Skunk Train, history, and visitor services.
• Answer phone and emails providing guest with assistance.
• Coordinate with other staff members to ensure a great customer experience.
• Other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Driver's license

Flexible schedule

Background check

Drug screen

Tools

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part-Time Fort Bragg, CA, US

30+ days ago Requisition ID: 1001

Salary Range: $17.00 To $20.00 Hourly

The world-famous Skunk Train is a standard gauge passenger railroad that was founded in 1885, and operates 40 miles between Fort Bragg and Willits, in Mendocino County, California.

We are currently looking for a part-time Guest Services Attendant in our Gift Shop to provide retail support to guests and customers. This is a fast-paced position, especially during tour stops, and the ideal candidate will be energetic, upbeat, and proactive in assisting guests with their shopping experience.

Role and Responsibilities

• Provide excellent customer service in very fast pace, high volume setting.


• Stock and maintain supplies and retail products.


• Maintain credit card receipts utilizing computerized point of sales (POS).


• Understand the POS system or ability to be trained on the technology.


• Provide concise information to guests about the Skunk Train, history and visitor services.


• Answer phone and emails providing guest with assistance.


• Coordinate with other staff members to ensure a great customer experience.


• Other job duties as assigned.

Qualifications, Educational Requirements, and Preferred Skills

• Must be 18 years of age.


• 1+ years of customer service experience in a guest-facing role.


• Willingness to work a flexible schedule including weekends and holidays.


• A positive attitude andexcellent teamwork.


• Strong verbal and written communication skills in order to provide important informationto guests.


• Possess a valid driver’s license.


• Ability to pass a drug screen and criminal background check.

Additional Notes

• Must work well under pressure.


• Must be able to work weekends.


• Must be able to stand for longer than 8 hours and navigate stairs on a regular basis.


• Must be able to move 25+ pounds on an intermittent basis.


• Must be able to bend, stoop, lift, reach, push, pull, twist, walk, crouch, and squat.


• Must be able to adhere to supervisory instruction and direction.