Guest Service Associate - WorldMark Kihei Resort

Travel + Leisure Co.; Kihei (HI); Presencial; USD 23.000 - 32.000; Tempo integral

Resumo da vaga

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests and ensure memorable stays at our resort properties. You will assist guests from check-in to checkout, share information about the resort and local attractions, and provide quotes and confirmations for reservations.

Strong English communication, basic math, and cash handling are essential. The role requires a professional appearance, the ability to multitask in a fast-paced environment, and attention to detail.

Qualificações

• Professional appearance and a positive, can-do attitude.
• Excellent English reading, writing, and comprehension.
• Ability to solve problems with minimal supervision.
• Basic math and cash handling knowledge.
• Multitasking in a fast-paced environment.
• Attention to detail and organization.
• Basic computer and office skills.

Responsabilidades

• Greet guests with a warm welcome and provide information about the resort and area attractions.
• Guide guests through registration, issue unit keys, and provide room rate quotes and reservation confirmations.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts and perform bucket checks and other money handling tasks.
• Complete checkout procedures and verify charges/credits in guest folios.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns promptly and completely.

Conhecimentos

Customer service

Communication skills

Problem solving

Cash handling

Multitasking

Attention to detail

Basic computer skills

Descrição da vaga

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Awarded by Star Advertiser- Travel + Leisure Co has been named TOP WORKPLACE in Hawaii THREE years in a row!

SHIFT HOURS: Any Shift (Morning, Mid, Overnight) - Any day

How You’ll Shine

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

How You'll Make an Impact

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

What You’ll Bring

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

How You'll Be Rewarded

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Compensation

Generally starting at $20.00 - $20.00 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.