Guest Service Associate

Global Partners LP; Waltham (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness

401k with match

Tuition reimbursement

Growth & training

Job summary

Global Partners LP is seeking a Guest Service Associate to drive a high-quality guest experience and support store operations. You will greet guests, manage the POS process, and ensure a clean, stocked store environment.

This role requires flexibility to work various shifts, including holidays, weekends, and nights. In this position you will handle cash, assist customers, and support onboarding for new hires while adhering to safety and company policies.

Qualifications

• Frontline guest service experience or willingness to learn in a retail setting.
• Ability to operate a POS system and handle cash with accuracy.
• Commitment to safety, quality, and store policies.

Responsibilities

• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to safety, security, quality, and store operations policies.
• Operate the POS and maintain cash, lottery, tobacco levels.
• Complete store housekeeping tasks (cleaning, dusting, sweeping, mopping, trash).
• Replenish products ensuring in-stock conditions.
• Communicate guest requests and vendor-related concerns to management.
• Check in external and internal vendors per guidelines.
• Conduct gas tank inventory and merchandising projects.
• Complete other tasks as assigned by management.

Skills

Customer service

Cash handling

Point of sale

Safety compliance

Tools

POS system

Job description

Job Summary:

Our Guest Service Associate will be responsible for driving top notch guest experience while facilitating the completion of all store-level tasks.

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.

TheGlobal Spiritis how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Job Description:

• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash, lottery, tobacco levels.
• Complete all store housekeeping functions (cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Replenish products and supplies ensuring in-stock conditions at all times.
• Communicate with store management regarding guest requests and vendor-related concerns.
• Check in external and internal vendors per established guidelines.
• Conducts gas tank inventory and merchandising projects assigned by management.
• Complete other tasks as assigned by management.

Additional Job Description:

• Must be available to work flexible hours that may include day, nights, weekends, and or holidays.
• Ability to perform basic computer functions.
• Must have reliable transportation.
• Ability to work in intermittent temperatures, i.e., outside, cooler, etc.,
• Ability to climb ladders & stairs, reach, bend, twist, stoop, kneel, crouch and lift/carry up to 25 lbs.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Perform duties of the job in a timely manner.
• You have the ability to count, read and write accurately to complete required paperwork.
• Support GSA new hire employee’s onboarding and training
• N/A

Pay Range:

$17.17 - $20.61

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

• Coins!We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.

• Health & Wellness- Medical, Dental, Visions and Life Insurance. Along with additional wellness support.

• The Road Ahead– We offer 401k and a match component!

• Professional Development- We provide tuition reimbursement; this benefit is offered after 6 months of service.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.