Guest Service Associate

Shipwreck Island; Panama City Beach (FL); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Free bowling & attractions

$1 arcade play

Friends & family discounts

Food & beverage discounts

Job summary

Shipwreck Island in Panama City Beach is looking for a Guest Service Host to provide exceptional service and ensure an enjoyable experience for all guests. Applicants must be at least 16 years old and possess strong customer service skills and multitasking abilities. The role is part-time and seasonal, with shifts available during the day and evening, requiring flexible scheduling. Perks include free attractions, discounts, and more.

Qualifications

• Applicants must be at least 16 years of age.
• Ability to prioritize and manage multiple tasks effectively.

Responsibilities

• Provide excellent guest service by answering questions and assisting with inquiries.
• Maintain the daily operation of guest service areas.
• Ensure high standards of cleanliness, presentation, and service.

Skills

Strong customer service skills

Excellent multitasking abilities

Basic math skills for cash handling

Education

High school diploma or equivalent

Job description

Overview

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Guest Service Host and help create unforgettable experiences for every guest. If you’re passionate about hospitality, thrive in a fast-paced environment, and love making guests feel welcome, start making your own luck today!

Applicants must be at least 16 years of age.

WHAT OUR GUEST SERVICE HOSTS DO

Our Guest Service Hosts are the first point of contact for our guests. You’ll provide exceptional service, assist with inquiries, and ensure every guest enjoys a safe and pleasant experience.

A GUEST SERVICE HOST’S DAY-TO-DAY

• Provide excellent Guest service by answering questions and assisting with inquiries.
• Stay up to date on all current specials and promotions.
• Assist Guests with facility offerings, ensuring they have a positive experience.
• Greet Guests in a friendly manner and assist with directions and general inquiries.
• Maintain the daily operation of Guest service areas.
• Assist with merchandising functions as needed.
• Ensure high standards of cleanliness, presentation, and service in work areas.
• Operate POS system and registers accurately.
• Ensure accuracy in transactions.
• Multi-task and prioritize tasks efficiently with minimal direction.
• Work in a fast-paced environment while maintaining professionalism.
• Perform other duties as assigned to support business needs.

WHAT IT TAKES

• Minimum age: 16 years.
• Strong customer service skills.
• Excellent multitasking abilities.
• Ability to prioritize and manage multiple tasks effectively.
• Basic math skills for cash handling.
• High school diploma or equivalent (or currently enrolled in high school).

PERKS (MORE REASONS YOU’LL LOVE YOUR JOB)

• Free bowling & attractions (laser tag, billiards, mini golf, ropes courses, and rides)
• $1 arcade play
• All‑day play at Boomers, FECs & Waterparks
• Friends & family discounts
• Food & beverage discounts
• Special discounts on parties and group events
• Perks start on your first day

WORK ENVIRONMENT / PHYSICAL DEMANDS

Typical entertainment and waterpark environment where you’ll walk, bend, and stand for extended periods, and may lift objects with some assistance. You’ll work outdoors in various weather conditions and remain highly alert throughout your shift.

• Job Type: Part‑time, Seasonal
• Shift: Day, Evening
• Weekly Day Range: Weekend availability, Flexible scheduling
• Work Location: One location