Guest Service Agent - Signia Hilton Indianapolis

Hilton; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Travel perks

Stock purchase plan

Paid parental leave

Caregiving support

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Signia Hilton Indianapolis seeks a Guest Service Agent to join the opening Front Office team, delivering warm welcomes and seamless check-ins for guests from day one. As an entry-level position, the role focuses on creating memorable experiences, handling guest inquiries, and promoting hotel services while upholding Hilton's standards of hospitality and integrity.

You'll gain hands-on experience with the POS system, learn local area information, and collaborate with a dedicated team to set the

Qualifications

• Guest service mindset focused on creating memorable guest experiences.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced hotel environment and greet guests warmly.

Responsibilities

• Greet guests upon arrival, assist with check-in/check-out, and provide welcome materials.
• Handle payments and operate the POS system accurately.
• Provide local knowledge, upsell hotel services, and resolve guest requests with urgency.

Skills

Guest service

Communication

Team collaboration

Problem solving

Flexibility

Job description

Job Description

Be part of the highly anticipated opening of Signia Hilton Indianapolis and help shape the guest experience from day one!

We’re building our Front Office team and are seeking Guest Service Agents to join us for this exciting new chapter. As a Guest Service Agent, you’ll play a key role in creating memorable stays and making a lasting first and final impression on every guest. This is a fantastic entry-level opportunity to launch your career in the hospitality industry, gain valuable experience, and be part of a team from the very beginning. Join us as we set the standard for exceptional service at Signia Hilton Indianapolis!

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Qualifications

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.