Guest Service Agent

Plazahotelelpaso; Town of Florida (NY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Healthcare

Paid time off

401k

Travel discounts

Daily pay

Life insurance

Wellness program

Job summary

HHM Hotels in New York is seeking a Guest Service Agent to greet, register and service guests in a friendly, professional manner, aligning with brand standards and sustainability goals. Responsibilities include registering guests, handling payments, making reservations, transmitting messages via PMS, responding to requests, resolving complaints, and supporting the breakfast area when needed.

Candidates should have a high school diploma or equivalent and customer service experience; PMS knowledge

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign rooms to guests.
• Compute bills, collect payments, and make change.
• Transmit and receive messages via PMS system.
• Respond to guest requests promptly.
• Resolve guest complaints and escalate when necessary.
• Assist in breakfast area or with luggage during peak periods.
• Ensure overall guest satisfaction.

Skills

Customer service

Clear communication

Reservation systems

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels