Guest Service Agent

Hilton Philadelphia City Avenue; Philadelphia (Philadelphia County); Presencial; USD 26 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental and Vision

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Travel Discounts

Commuter Benefits

Wellness Program

Education/Professional Development

Referral Bonus

Resumo da oferta

Hilton Philadelphia City Avenue is seeking a Guest Service Agent to greet, register, and service guests in line with hotel standards. You will handle reservations, payments, and guest needs, using the PMS system and maintaining safety and satisfaction across shifts.

Ideal candidates will have a high school diploma or equivalent and prior customer service experience. This role offers full-time, on-site work with competitive benefits and opportunities for growth within the Front Office track.

Qualificações

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsabilidades

• Greet guests and assist with their needs.
• Register guests and assign rooms.
• Manage payments and verify credit.
• Make and confirm reservations.
• Transmit and receive messages via telephone or the PMS system.
• Respond to guest requests and resolve issues.
• Secure guests' valuables in hotel safe or safe-deposit boxes.
• Balance accounts and conduct audits.
• Strive to increase overall guest satisfaction.
• Assist in breakfast area or help guests with luggage during peak periods.
• Perform other duties as requested by management.

Conhecimentos

Customer service

Hospitality

Formação académica

High School diploma or equivalent

Ferramentas

PMS systems

Descrição da oferta de emprego

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background And Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

HHM Hotels Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It