Guest Service Agent - The Hoxton Downtown LA - Full Time

Schulte Hospitality Group

Los Angeles (CA)

On-site

USD 28,413 - 40,467

Full time

14 days+

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Benefits offered by this job

Daily Pay

Telemedicine & mental health access

Health & life insurance options

401k with company match

Paid parental leave

Paid time off

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our on-site team. You will greet guests, manage arrival lists, escort VIPs, and handle phone inquiries with a smile while safeguarding guest information.

Basic cash handling and lobby upkeep are part of daily responsibilities in a fast-paced hotel setting. The role requires at least one year in Front Desk Operations and a high school diploma, with opportunities for career growth within a diverse, employee-focused

Qualifications

Minimum of one year in Front Desk Operations.
In-depth knowledge of hotel Front Desk operations.
Minimum of High School education.

Responsibilities

Greets guests as they arrive with personal recognition.
Review arrival lists and prepare welcome amenities.
Escort VIPs to rooms and check them in before arrival.
Answer the phone within three rings with a smile and direct inquiries as needed.
Handle cash drops and maintain proper cash handling procedures.
Keep front desk area clean and organized.
Assist with lobby activation as needed.
Protect guest PII data and follow privacy procedures.
Follow check-in/check-out checklist and collect IDs and payment methods.
Address guest needs and inquiries promptly.
Perform other duties as assigned to meet business objectives.

Skills

Front Desk Operations

Verbal & Written Communication

Time Management

Education

High School diploma

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's In It For You? When You Join SHG you'll Be Part Of a Team Committed To An Inclusive, Employee-focused Workplace That Is Invested In Your Development. We Want You To Feel Engaged, Empowered, And Excited To Grow With Us. After All, We Believe Our Greatest And Most Valuable Asset Is Our People! SHG provides a Rewarding, Fun And Flexible Work Environment, Exciting Perks, An Atmosphere Designed To Encourage And Promote Career Growth Within The Company And a Robust Benefit Package Including, But Not Limited To:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES

Greets guests as they arrive, focus on personal recognition
Reviews arrival lists daily and assists in preparing and assembling welcome amenities
Escort VIPs to room and check them in prior to arrival
Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
Keep front desk area clean and organized.
Assisting with lobby activation as needed.
Utilize proper procedures when handling guest PPI data.
Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
Attends promptly to guest needs and inquiries
Perform various other duties as assigned
Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

Minimum of one (1) year in Front Desk Operations
In-depth knowledge of hotel Front Desk operations
Minimum of High School education

KNOWLEDGE, SKILLS AND ABILITIES

Basic computer skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.