Guest Service Agent

Drury Hotels; Horn Lake (MS); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus

Flexible scheduling

Hotel discounts

Free room nights

401(k) retirement plan

Promotions and growth

Job summary

Drury Inn & Suites in Horn Lake, MS, seeks a friendly front desk associate to greet guests, check them in/out, and promote programs. You’ll handle guest records, cash, and service recovery while upholding Drury’s hospitality standards.

Responsibilities include assisting with breakfast and Kickback service, maintaining guest satisfaction, and contributing to a positive guest experience at all times.

Qualifications

• Candidate has a warm and friendly manner in relating to the public.
• Attention to detail while handling multiple tasks.
• Experience with money handling, making change, and basic office tasks.
• Ability to communicate in English and follow directions.
• Availability to work alone as scheduled.

Responsibilities

• Check guests in and out, promote programs, maintain guest records.
• Handle cash, monitor satisfaction, and resolve guest issues.
• Assist with breakfast and Kickback service, including setup and cleanup.
• Maintain high standards of integrity and hospitality.

Skills

Warm demeanor

Attention to detail

Money handling

English communication

Multitasking

Job description

Property Location:

Drury Inn & Suites - 735 Goodman Road West , Horn Lake, Mississippi 38637

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement -Company-matched 401(k)

• Award-winning- Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!