Guest Service Agent

Renaissance Denver Hotel & Conference Center; Denver (CO); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive wages for full time and (

Medical, Dental and Vision Health 보험

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Commuter Parking

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Zusammenfassung

Renaissance Denver Hotel & Conference Center is seeking a Guest Service Agent to warmly greet guests, register them, process payments and assist with reservations. The role focuses on exemplary service, smooth front desk operations, and maintaining high guest satisfaction.

Responsibilities include balancing accounts, responding to requests promptly, and supporting breakfast or luggage help during peak periods. Strong customer service and PMS knowledge are preferred.

Qualifikationen

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Aufgaben

• Greet guests immediately and offer assistance.
• Register and assign guests to rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit and receive messages via phone or PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes when needed.
• Be aware of guest satisfaction scores and work to improve them.
• Assist in the breakfast area or luggage duties during peak periods.
• Ensure overall guest satisfaction.

Kenntnisse

Customer service

Communication skills

PMS systems

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background And Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

HHM Hotels Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily PayFree Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It