Guest Service Agent

Hampton Inn Boston Logan Airport Chelsea; Chelsea (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Time Off

401k Match

Daily Pay

Travel Discounts

Commuter benefits

Education & Development

Job summary

Hampton Inn Boston Logan Airport Chelsea is seeking a Guest Service Agent to greet, register and serve guests with warmth, efficiency and a commitment to brand standards and sustainability.

Key duties include checking guests in/out, handling payments, answering requests, assisting with luggage, and supporting the breakfast area as needed. Prior customer service experience and familiarity with front desk systems are preferred.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and offer to assist with their needs.
• Register and assign guests to rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Maintain guest safety by securing valuables and following safety procedures.
• Perform bookkeeping tasks such as balancing accounts and audits.
• Strive to improve guest satisfaction scores and overall service quality.
• Assist in the breakfast area or with luggage during peak periods.
• Ensure overall guest satisfaction and perform other duties as requested by management.

Skills

Customer service

Communication skills

Education

High School diploma or equivalent

Tools

PMS system

Job description

Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background And Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

HHM Hotels Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It