Guest Service

Workstream; Palestine (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

Workstream in Palestine, TX is seeking a friendly cashier to greet customers, take orders, and process payments in a fast-paced dining or retail setting.

The successful candidate will have at least 6 months of related experience, a high school diploma or GED, basic computer skills, and the ability to count change accurately. The role emphasizes customer service, cash handling, and teamwork to ensure smooth service hours.

Qualifications

• Must have a high school diploma or GED.
• At least 6 months of related experience.
• Ability to count back change accurately.
• Knowledge of restaurant policies and procedures.

Responsibilities

• Greet customers with a friendly attitude.
• Take and fill customer orders within service time.
• Suggest upsell of products as directed by management.
• Collect money and deliver orders to customers.
• Address customer service issues promptly and inform management when needed.
• Maintain cash drawer accuracy at start and end of shift.
• Notify manager of any issues with equipment or deletions.
• Ensure product holding times are observed and products are rotated and displayed attractively.
• Keep service area and display case clean and stocked.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

POS operation

Interpersonal skills

Time management

Basic computer skills

Succeed in fast-paced environment

Education

High school diploma or GED

Tools

Cash register

Computer literacy

Job description

To serve each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church’s Operating Standards Manual (the “OSM”). Accomplishes tasks in a timely and orderly manner.

Requirements

High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified.

Position Qualifications/Functional Skills

• Knowledge of all restaurant policies, practices and operational and human resources procedures
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Must be able to succeed in a fast-paced work environment.
• Must be able to receive money and accurately count back change.
• Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.
• Basic computer skills.
• Report to work timely for each scheduled shift.

Key Duties/Responsibilities

• Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
• Takes and fills the customer’s order within company mandated service time.
• Suggestive up sell of products as directed by management.
• Collects money and delivers order to customer.
• Immediately attends to any customer service problem or complaint. Notifies manager as needed.
• Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy.
• Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
• Ensures that all product holding times are strictly observed.
• Ensures products on the counter or in the display case are properly rotated and attractively displayed.
• Keeps display case interior and exterior clean at all times.
• Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.
• Performs all other duties as assigned.