Guest Room Supervisor

InTown Services Corp; South Carolina; Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, vision, life and short

Disability insurance

401(k) with company match

PTO for full-time employees

Sundays off and no late shifts

Descripción de la vacante

InTown Suites in Greenville, SC is seeking a Guest Room Supervisor to oversee all housekeeping functions, train staff, and ensure rooms meet brand standards. You will set schedules, monitor performance, and fill in as needed to maintain smooth operations.

The role requires strong leadership, attention to detail, and the ability to manage multiple priorities in a fast-paced hotel environment. Responsibilities include enforcing SOPs, coordinating cleaning schedules, inspecting rooms, and ensuring

Formación

• Experience with housekeeping/laundry standard procedures and techniques.
• Ability to manage multiple staff and meet deadlines.
• Ability to read, understand and interpret hotel reports and information.

Responsabilidades

• Supervise and train housekeeping staff according to SOPs
• Schedule housekeeping staff based on needs
• Ensure all rooms and areas meet company standards
• Inspect and ensure rooms are ready to sell before opening
• Maintain safe, clean, and healthy work environment
• Fill in when other housekeepers are absent

Conocimientos

Staff management

Time management

Housekeeping procedures

Communication

Supervisory experience

Educación

High school diploma

Descripción del empleo

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Property Address: 408 Mauldin Road Greenville, South Carolina 29605

The Guest Room Supervisor is responsible for all functions of the housekeeping department, including supervision of other housekeepers. The Guest Room Supervisor will set the schedule for the other housekeepers and ensure all housekeepers are performing up to company standards. Guest Room Supervisor is required to fill in when other housekeepers are absent.

Essential Duties and Responsibilities:

• Supervise and train all housekeeping staff according to company standard operating procedures
• Schedule housekeeping staff based on company needs
• Ensure all housekeepers are performing up to company standards
• Ensure all guest rooms are serviced and cleaned according to company standards
• Inspect and verify that all vacant rooms are ready to sell prior to opening
• Establish standards for work of housekeeping staff
• Ensure all housekeeping equipment is in good working order and notify General Manager if not
• Fill-in when other housekeepers are absent
• Maintain safe, secure, and healthy work environment by following and enforcing company standards and procedures
• Ensure adequate supplies of cleaning materials are available
• Ensure that all employee, public, and guest areas are kept clean
• Notify General Manager immediately of any safety and/or security violations of policy
• Notify General Manager of any guest concerns
• Maintain superior customer service when interacting with guest
• Reconcile daily paperwork with General Manager prior to end of shift

Essential Qualifications:

• Ability to simultaneously manage multiple staff members efficiently
• Ability to use time management skills to effectively accomplish tasks
• Possess good knowledge of housekeeping/laundry standard operating procedures and techniques
• Ability to follow instructions, directions and meet deadlines
• Ability to read, understand and interpret information found in a variety of reports and other internal hotel information
• Ability to read, speak and write in an efficient manner to interact with guests and staff
  
• Ability to compose and express thoughts concisely to ensure effective communication


• Ability and flexibility to work long hours on a regular basis as business conditions demand


• Ability to manage multiple activities often in stressful situations and with time constraints


• Ability to work independently with little or no supervision

Preferred Skills/Credentials/Experience/Education:

• Experience levels required may vary based on the size, volume and character of hotel
• Any combination of education and experience equivalent to high school diploma
• Any other combination of education, training or experience that provides the required knowledge, skills and abilities
• Minimum 1-year housekeeping experience with proven skill and performance or 6 months’ supervisory experience in rooms division or related position
• Possess good knowledge of housekeeping/laundry operations, cleaning standards and techniques
• Ability to step in and perform a variety of housekeeping/laundry positions in response to business needs
• Ability to visually inspect guest rooms, public areas, service areas, etc. for quality in cleanliness and presentation

Work Environment and Physical Requirements:

• Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• This position is occasionally required to sit; climb, balance; and stoop, kneel, crouch or crawl
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Indoor work with hard and carpeted surfaces
• Standing for eight (8) hour shifts
• Exposure to extreme weather conditions, cold and heat

Perks & Benefits:

• Easy to follow training programs & supportive team throughout the onboarding process
• Health, dental, vision, life and disability insurance for full-time employees
• 401k with company match
• PTO for full-time employees
• Sundays off and no late shifts!
• Flexible schedules
• Weekly payroll

Electronic Acknowledgement:

When selecting the “Accept” or “Acknowledge” box, I am agreeing that I have read, understand and agree to this policy. The policy is Electronically Countersigned by InTown Suites upon your Acceptance in Workday.

Disclaimer:

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

About InTown Suites

InTown Suites is one of America’s largest wholly-owned economy extended stay hotel brands with 196 properties in 22 states. Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees, even during economic downturns. InTown Suites provides apartment-style suites that are designed for extended weekly, monthly, or even longer stays and includes in-room kitchens with a full-size refrigerator, two-burner stovetop, and microwave. Fully renovated premium suites also provide a brand new kitchen with more comfort and storage for guests. It’s sister brand, Uptown Suites, is the newest way to extended stay with 8 extended stay properties across the country. InTown and Uptown Suites are proud to provide our employees with a culture that embraces and is committed to building a diverse, equitable, and inclusive workforce. Come join our 1,400 (and growing) team members!

InTown Suites Mission

We work hard to live up to our mission and our core values. For us, these are not just words; they are the reason we exist. They’re why we get up in the morning! Therefore, we’re proud to share these with you. Our Mission: We make every guest stay memorable with small gestures that make a big difference. So what does this mean? It means we’re friendly and caring and that we seize opportunities to brighten your day. We want to do good – and do well. Our core values help guide us on this journey.

InTown Suites Core Values

Unexpected Delight – We deliver wow in the now by speaking and acting with warmth and graciousness, constantly delivering through “little things that go a long way.” We make our guests feel special, not just safe. It’s these small, positive moments that surprise people. Efficiency – Like anyone on a budget, we do more with less. We keep it simple and always consistent and approach everything with clarity and self-discipline. Common sense is key. Unity – We support one another, celebrate successes, and have each other’s backs. We speak freely, communicate often, and respect one another. Ultimately, we work together in harmony and with a sense of purpose. Integrity – We do the right thing even when no one is watching. Honor and integrity are everything. We are accountable for our actions and trust each other. Passion – We go all in! We’re a culture of doers. We’re hungry and driven to make things better, smarter, and easier. We are resilient and resourceful. We love what we do and the value it creates for our guests.

Our brand is growing and so is our team! Be a part of the story and enjoy competitive compensation and benefits package including: Weekly pay Exceptional work/life balance Paid Personal Time Off (PTO) Comprehensive training programs Competitive starting salaries Bonus Potential Health, dental, vision, life and disability insurance 401(k) with company match